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7.3 / 10 Guest Rating

Palace Guesthouse

3 Cheltenham Place, Newquay, gb

Palace Guesthouse - main view

About the Property

Prime Location near Beaches
Located in Newquay, Palace Surf Lodge is just a stone's throw away from Towan Beach and a short walk from Fistral Beach, making it the perfect seaside getaway for beach lovers.

Free WiFi and Nearby Attractions
Enjoy complimentary WiFi during your stay and explore nearby attractions such as Newquay Blue Reef Aquarium and Newquay Zoo, all within walking distance from the lodge.

Local Tips and Outdoor Activities
Need recommendations on where to snorkel or cycle? Our friendly reception staff are here to help you make the most of your stay in Newquay.

Ready to experience the best of Newquay? Book your stay at Palace Surf Lodge now and make unforgettable memories by the beach!

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Express check-in/check-out
Cycling
Horse riding
Diving
Snorkelling
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.3
Very Good443 verified reviews
AI Summary

Guests highly rate the central location and frequently praise the spacious and clean rooms.

Categories

Cleanliness5.2
Service8.1
Location10.0
Room Quality6.1
Amenities7.1
Value for Money5.1
Food and Beverage9.2
Overall Experience7.6

Select topics to read reviews

J
JulianedeDE
Verified booking
extended_group
Standard Room
Stayed in Sep 17, 2025

"Zentrale Lage mit guter Anbindung zum Flughafen"

7.0

Die Lage ist sehr zentral und gut vom Flughafen mit dem Bus zu erreichen.

Leider kann man das Bad nicht abschließen.

Helpful?
D
DharmikgbGB
Verified booking
extended_group
Standard Room
Stayed in Sep 14, 2025

"Good"

1.0
Helpful?
J
JörgdeDE
Verified booking
couple
Standard Room
Stayed in Sep 14, 2025

"Good"

5.0

Sauber war’s und gute Lage!

Nur 1 Stuhl im Dreibettzimmer Keine Handtuchhaken/ -Halter Heizung geht nicht, dann wäre aber zumindest ein Teppich ganz schön gewesen wenn man kalte Füße hat. Wände extrem hellhörig Zwar Wasserkocher aber kein Tee da Und am Schluss war auch noch die Toilette verstopft.

Helpful?
M
markauAU
Verified booking
extended_group
Standard Room
Stayed in Sep 11, 2025

"Perfect location and rooms were spacious and clean"

9.0

Perfect location in the middle of Newquay. Very spacious and clean rooms with nice showers. Perfect after a long day's walk on the coastal path.

Helpful?
K
KuldeepgbGB
Verified booking
family_with_children
Standard Room
Stayed in Sep 10, 2025

"Bad experience"

1.0

shit property : My stay at [Hotel Name] was, without a doubt, the worst hotel experience of my life. The online photos are either from a different property or were taken decades ago. From the moment we entered, the air was thick with the smell of stale cigarettes and mold. The room itself was a health hazard. The carpet was damp and covered in unidentifiable stains. The bedsheets had visible brown and yellow stains, and the towels were frayed and smelled of mildew. After a brief inspection, we found what appeared to be bed bugs crawling on the mattress seams and the headboard. The walls were covered in scuff marks and large, peeling patches of paint that looked suspiciously like damp. The bathroom was equally appalling. Mildew coated the entire shower stall, and the tiles were cracked and dirty. The toilet had not been properly cleaned, and the faucet dripped constantly, creating a maddening noise throughout the night. The staff was unhelpful and unprofessional. When we reported the issues to the front desk, including the bed bugs, the receptionist was indifferent. She offered no apology and simply told us there were no other rooms available, ignoring our requests for a refund. The "free Wi-Fi" advertised was non-existent. The signal was so weak it was unusable. We ultimately checked out after just one sleepless night because the conditions were intolerable. This hotel should be condemned, not listed for paying guests. Do not stay here under any circumstances, unless you enjoy paying a premium to feel unsafe and uncomfortable.

: My stay at [Hotel Name] was, without a doubt, the worst hotel experience of my life. The online photos are either from a different property or were taken decades ago. From the moment we entered, the air was thick with the smell of stale cigarettes and mold. The room itself was a health hazard. The carpet was damp and covered in unidentifiable stains. The bedsheets had visible brown and yellow stains, and the towels were frayed and smelled of mildew. After a brief inspection, we found what appeared to be bed bugs crawling on the mattress seams and the headboard. The walls were covered in scuff marks and large, peeling patches of paint that looked suspiciously like damp. The bathroom was equally appalling. Mildew coated the entire shower stall, and the tiles were cracked and dirty. The toilet had not been properly cleaned, and the faucet dripped constantly, creating a maddening noise throughout the night. The staff was unhelpful and unprofessional. When we reported the issues to the front desk, including the bed bugs, the receptionist was indifferent. She offered no apology and simply told us there were no other rooms available, ignoring our requests for a refund. The "free Wi-Fi" advertised was non-existent. The signal was so weak it was unusable. We ultimately checked out after just one sleepless night because the conditions were intolerable. This hotel should be condemned, not listed for paying guests. Do not stay here under any circumstances, unless you enjoy paying a premium to feel unsafe and uncomfortable.

Helpful?
S
SmithgbGB
Verified booking
family_with_children
Standard Room
Stayed in Sep 4, 2025

"Good"

1.0
Helpful?
S
StephengbGB
Verified booking
solo_traveller
Standard Room
Stayed in Sep 3, 2025

"Overpriced dump"

1.0

It advertise as deluxe, nothing in this room was deluxe, small, dinghy, no parking outside, I think the photos on the site are from somewhere else, it's not this room.

Everything

Helpful?
J
JaydengbGB
Verified booking
solo_traveller
Standard Room
Stayed in Sep 3, 2025

"Exceptional"

10.0
Helpful?
S
SmithgbGB
Verified booking
family_with_children
Standard Room
Stayed in Sep 2, 2025

"Bad"

1.0

Nothing

Very poorly done , stained mattress , stained sheets , no towel no soap never again

Helpful?
C
ColingbGB
Verified booking
couple
Standard Room
Stayed in Sep 2, 2025

"Great value and location"

8.0

very close to sea front beach , 2 minutes , in town centre

Helpful?