Beacon Fell View

Nice pool. Warm. Clean. Crazy golf was fun but only 5 putters available. We had 6 in our group so had to share. Not a major issue but some caravans are for 8 ppl.

Accommodation was ok, but could do with more items as it sleps 8 and there was not enough for 8 ppl. We were a group of 6. Only 4 dinner plates, a few side plates, 4 mugs, a few mismatched glasses. No proper knives to cut veg or other things. 1 big bread knife only. Beds need fitted sheets as flat sheets came off very easily on the narrow single beds. Curtain rail in 1 room needs fixing. Blinds in bathroom and kitchen need cleaning. Not much happening at park. Building work and trucks were noisy from early morning. No mention of the work when booking or after booking. Could do with a few hooks in each room and bathroom to hang wet towels up. No curfew? Loud adults and kids on every night of stay until 10.30pm, 11.15pm and one night until 12.30am. Unacceptable.

Everything

Beautiful location, fantastic views and the weather was lovely.

The caravan wasn't cleaned prior to our arrival. It looked like the previous people to stay just tidied up before they left as requested. But no cleaner came before we arrived and it showed throughout the whole caravan. We were given wrong key code so had to ask reception to phone for correct one. Dirty socks left. Carpets and furniture need steam cleaning. Bedding was stained. Small bedroom smelled of BO. Toilet brush was disgusting. Thick dust on high shelves, no pillow protectors. Cooker and grill pan was dirty. Sanitary products left in bins. Food left in freezer. No WiFi. Wouldn't connect. I cleaned sink so I could use it. Bedroom TV thick of dust .floors dirty. Carpets dirty. Seriously needs some attention before someone else stays.

No WiFi provided for free at the property! We had to pay £15 when it stated its provided. Not the cleanest, oven door broken which was very dangerous for our 16 months the handle had snapped and was very sharp and sticking out. Sheets and pillows was dirty

The entertainment in the evening was great with Jack. The pool was good for the kids, and it had a lovely view. Jodie went above and beyond to try and resolve any issues we had, but god love her she is one person dealing with a whole caravan site and seems to be the only management member that cares about their guests needs.

The site is majorly under staffed, queries took days to be resolved if at all due to this. The site needs more investment in staffing levels and somewhere to eat or order food or even a shop available to access on-site. Gold * caravans are very basic for the cost and TV didn't work, oven had no tray and the new one provided hours later was too big so we just gave up with it as it took hours to cook basic food, oven definitely needs replacing all settings have worn off so good luck trying to cook there,.overall, the caravan was tired and worn in need of furnishings . The curtains fell apart when you tried to close them, and the toilet ran all the time we were there due to a plumbing issue.

Location

Uncomfortable bed