Alila Mayakoba

Place is very nice, rooms are great,

Got issues with reservation, hat to spend time clearing that and also got double charge and extra charge ... stuff from reservation and host were very dificult to work with, i felt like it was my fault what happen

In generale tutto soprattutto il verde e la natura

Prezzi molto alti per extra

We paid for an upgrade to beachfront studio and then beachfront king room, both beautiful rooms and it made our trip to wake up to the sunset and listen to the waves, being close to the beach and the hotel facilities there. The free bikes were great to get around the hotel. Nice that you can freely use facilities and go between all hotels in the complex (incl Rosewood, Fairmont and Banyan Tree). We felt Andaz had the best beachfront facilities, though.

There is a lagoon part and a beach part of the hotel and they are very far, so a bit of a project to move around, but there is golf cart service and free bikes. We were not overwhelmed by the restaurants. All staff were nice except in Tinto de pulpo where the service would vary a lot from nice to borderline rude, and breakfast caused some issues with our billing as we are asked to sign for the cost even if it is included, but we checked the bill at check out and three errors (out of four days) were immediately corrected at a 200USD difference by the always very nice reception staff. Generally we felt F&B was immensely overpriced for the quality and service.

The price was several times the usual since it was the holiday season and was last minute… I would’ve paid fraction. Of that price if we made plans earlier.

Wellness folks are great! Also daycare for 3 month old was great!

Excellent facilities esp pools and water sports Large spacious rooms