Alila Mayakoba

The property was spotless and incredibly gorgeous. The staff was very friendly and accommodating. It was not crowded at all, and the weather was perfect.

It was very difficult to find the kid sized blue bikes. My tall-for-her-age 9 year old was just a few inches too short for the adult bikes, and there are no helmets. We were able to locate a kid bike 3 of the 7 days we were there, but would have ridden more if there were more of them, it seems they only had a few.

Amazing property perfect for a peaceful stay

Nothing

Everything. The rooms, the service, the grounds, the bicycle rides to other hotels, the restaurants. We took the bikes through nature trail everyday, visited the cenote then had a drink in a different hotel and came back to swim on th beach. We never had to wait for a cart and it was during Easter

If there is one thing that I can say that would the prices in the restaurants. I find them to be a little overpriced.

Amazing breakfast, lovely people, calm and restful place. Will be back

Very good, but complex process if you are with AI - billing, waiting for bills. I do understand for tipping the staff , but this can be done in more effective way.

Not enough smoking places . I do understand sustainability, and smoking free environment, but presume there are guests who came to relax - so preparing for them nice smoking place ( seating, light, etc ..) believe to minimum for hotel of this rating.

Good beach.

I asked concierge 5 days before we came here to advise where to make reservations for my wife’s birthday and my anniversary. No answer… and then, no reservations. No apologies. 0 interest. Concierge is the worst. They didn’t make the reservations I requested for the following days. they were never available and they didn’t plan my return trip to the airport—had to take a cab. I had to go dine at other hotels because food here was greasy and basic… not even a good pasta dish. They say kids eat free, but the only real food for them is salmon so my baby ate overcooked and burned salmon with overcooked rice for 4 days.

The property was well located amongst other resorts which made it easy to venture out for meals.

My mother got severe food poisoning from one of the restaurants and was unable to even leave her room for the whole stay.