8.6 / 10 Guest Rating

Alila Mayakoba

Name: Alila Mayakoba
Address: Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, mx
Rating: 8.6

Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, mx

from US$590 / night

About the Property

Luxurious Accommodation and Amenities

Indulge in the ultimate relaxation experience at Upscale Andaz Mayakoba. Each air-conditioned room offers a flat-screen TV, plush bathrobes, and slippers for your comfort. Enjoy stunning views of the sea or lake from select units, ensuring a memorable stay.

Culinary Delights

Savor exquisite dining options at one of the four restaurants, ranging from fine dining at Casa Amate to beachfront seafood at Sotavento and Tinta del Pulpo. Room service is available 24 hours a day, catering to your cravings at any time.

Recreational Paradise

Embark on a journey of wellness at the Mayan Oasis Spa, featuring massage rooms, a hydrotherapy circuit, and sauna. Take advantage of water sports facilities, complimentary bicycle usage, and access to the El Camaleón Golf Club and Mayakoba Tennis Centre for a fulfilling stay.

Book your stay at Andaz Mayakoba now for an unforgettable upscale getaway!

Facilities & Amenities

Fitness facilities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Fitness center

Swimming pool

24-hour front desk

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

23 rates found

1/7

King Room

The spacious triple room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

50 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Room 1 King Bed

Non-refundable

Room Only

20% OFF$737.66

$590.13

Includes taxes & fees

1 King Bed

Non-refundable

Breakfast Included

20% OFF$1,159.3

$927.44

Includes taxes & fees

Double Room with Two Double Beds - Photo 1

Double Room with Two Double Beds - Photo 2

Double Room with Two Double Beds - Photo 3

Double Room with Two Double Beds - Photo 4

Double Room with Two Double Beds - Photo 5

Double Room with Two Double Beds - Photo 6

Double Room with Two Double Beds - Photo 7

Double Room with Two Double Beds - Photo 8

Double Room with Two Double Beds - Photo 9

Double Room with Two Double Beds - Photo 10

1/11

Double Room with Two Double Beds

The spacious quadruple room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Room 2 Double Beds

Non-refundable

Room Only

20% OFF$737.66

$590.13

Includes taxes & fees

2 Double Beds

Non-refundable

Breakfast Included

20% OFF$1,159.3

$927.44

Includes taxes & fees

1/8

King Room - Lagoon Area

The spacious triple room features air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.

50 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

King Room with Lagoon View

Non-refundable

Room Only

20% OFF$1,257.94

$1,006.35

Includes taxes & fees

Double Room with Two Double Beds - Lagoon Area - Photo 1

Double Room with Two Double Beds - Lagoon Area - Photo 2

Double Room with Two Double Beds - Lagoon Area - Photo 3

Double Room with Two Double Beds - Lagoon Area - Photo 4

Double Room with Two Double Beds - Lagoon Area - Photo 5

Double Room with Two Double Beds - Lagoon Area - Photo 6

Double Room with Two Double Beds - Lagoon Area - Photo 7

Double Room with Two Double Beds - Lagoon Area - Photo 8

Double Room with Two Double Beds - Lagoon Area - Photo 9

Double Room with Two Double Beds - Lagoon Area - Photo 10

Double Room with Two Double Beds - Lagoon Area - Photo 11

Double Room with Two Double Beds - Lagoon Area - Photo 12

1/13

Double Room with Two Double Beds - Lagoon Area

The spacious quadruple room offers air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Room 2 Double Beds (Lagoon Area)

Non-refundable

Room Only

20% OFF$799.01

$639.21

Includes taxes & fees

2 Double Beds Lagoon Area

Non-refundable

Breakfast Included

20% OFF$1,161.73

$929.38

Includes taxes & fees

1/6

King Room - Beach Area

The spacious triple room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

50 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

1 King Bed Beach Area

Non-refundable

Room Only

20% OFF$1,298.36

$1,038.69

Includes taxes & fees

1 King Bed Beach Area

Non-refundable

Breakfast Included

20% OFF$1,420.03

$1,136.02

Includes taxes & fees

Double Room with Two Double Beds - Beach Area - Photo 1

Double Room with Two Double Beds - Beach Area - Photo 2

Double Room with Two Double Beds - Beach Area - Photo 3

Double Room with Two Double Beds - Beach Area - Photo 4

Double Room with Two Double Beds - Beach Area - Photo 5

1/6

Double Room with Two Double Beds - Beach Area

The spacious quadruple room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

2 double beds beach area

Non-refundable

Room Only

20% OFF$1,298.36

$1,038.69

Includes taxes & fees

2 double beds beach area

Non-refundable

Breakfast Included

20% OFF$1,420.03

$1,136.02

Includes taxes & fees

1/19

Ocean View Signature Studio

The spacious triple room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

76 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Signature Studio Ocean View (with Plunge Pool)

Non-refundable

Room Only

20% OFF$1,338.89

$1,071.11

Includes taxes & fees

Double Room With Two Double Beds - Beachfront - Photo 1

Double Room With Two Double Beds - Beachfront - Photo 2

Double Room With Two Double Beds - Beachfront - Photo 3

Double Room With Two Double Beds - Beachfront - Photo 4

Double Room With Two Double Beds - Beachfront - Photo 5

Double Room With Two Double Beds - Beachfront - Photo 6

Double Room With Two Double Beds - Beachfront - Photo 7

Double Room With Two Double Beds - Beachfront - Photo 8

Double Room With Two Double Beds - Beachfront - Photo 9

Double Room With Two Double Beds - Beachfront - Photo 10

1/11

Double Room With Two Double Beds - Beachfront

The spacious quadruple room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

49 m2

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Room 2 Double Beds (Beach Area)

Non-refundable

Room Only

20% OFF$921.71

$737.37

Includes taxes & fees

Lagoon Skyview Suite with Accessible Shower and Plunge Pool

The spacious suite provides air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom featuring a shower.

100 sqm

Sleeps 4

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Lagoon Skyview Suite, Accessible Shower (With Plunge Pool)

Non-refundable

Breakfast Included

20% OFF$1,934.41

$1,547.53

Includes taxes & fees

Lagoon Suite

The spacious suite provides air conditioning, a mini-bar, a balcony with lake views as well as a private bathroom featuring a shower.

100 sqm

Sleeps 3

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Lagoon Area Suite

Non-refundable

Breakfast Included

20% OFF$1,417.32

$1,133.86

Includes taxes & fees

King Room with Ocean View

The spacious double room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

50 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Room 1 King Bed Ocean View

Non-refundable

Room Only

20% OFF$1,068.96

$855.17

Includes taxes & fees

1 King Bed Ocean View

Non-refundable

Breakfast Included

20% OFF$1,628.6

$1,302.88

Includes taxes & fees

Double Room with Two Double Beds and Ocean View

The spacious quadruple room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

50 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Room 2 Double Beds Ocean View

Non-refundable

Room Only

20% OFF$1,068.96

$855.17

Includes taxes & fees

2 Double Beds Ocean View

Non-refundable

Breakfast Included

20% OFF$1,628.6

$1,302.88

Includes taxes & fees

Serenity Suite with Plunge Pool and Ocean View

The spacious suite features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower.

103 sqm

Sleeps 7

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Suite Ocean View (w/ Plunge Pool)

Non-refundable

Room Only

20% OFF$2,627.2

$2,101.76

Includes taxes & fees

Lagoon Skyview Suite with Plunge Pool

Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine, a seating area as well as lake views. The unit offers 1 bed.

100 sqm

Sleeps 4

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Suite (Lagoon Skyview w/ Plunge Pool)

Non-refundable

Room Only

20% OFF$1,964.63

$1,571.7

Includes taxes & fees

Beachfront Signature Studio with Plunge Pool

The spacious family room has a private bathroom, air conditioning, a mini-bar, as well as a seating area with a flat-screen TV. The family room offers a TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 1 bed.

66 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Signature Studio Beachfront (with Plunge Pool)

Non-refundable

Room Only

20% OFF$1,412.51

$1,130.01

Includes taxes & fees

Beach Area Suite

The unit offers 1 bed.

100 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Room Option

Board / Meal

Price for 1 night

Suite (Beach Area with Plunge Pool)

Non-refundable

Room Only

20% OFF$2,443.18

$1,954.54

Includes taxes & fees

Guest Reviews

8.6

Excellent113 verified reviews

Select topics to read reviews

kristina

Verified booking

family_with_children

Standard Room

Stayed in Nov 22, 2023

"Good"

Good

5.0

The facilities in the hotel were great. The gym had a lot of equipment, the spa area was beautiful and the beach was extremely clean and well taken care of. We also really liked the onsite restaurant offering - especially Casa Amate was a fantastic culinary experience.

We had a cockroach in the room and had to wait quite some time for housekeeping to come and remove it. The staff was also not apologetic about it. The hotel also double charged me accidentally for the whole stay. I had to wait more than 1 week and multiple email conversations later to get it resolved as the hotel only identified the issue on their side after I sent them confirmations from my bank. I find this quite disappointing from a 5 star hotel at that price range.

Helpful?

abdulla humam

Verified booking

family_with_children

Standard Room

Stayed in Nov 13, 2023

"Exceptional"

Exceptional

9.0

Helpful?

Andreas

Verified booking

couple

Standard Room

Stayed in Nov 6, 2023

"Very Good"

Very Good

7.0

Facilities, Beach, Staff

Price of food and beverages, charging 180 pesos for a beer that costs 20 in a OXXO is RIDICULOUS!!!!

Helpful?

Herbert

Verified booking

couple

Standard Room

Stayed in Nov 5, 2023

"Exceptional"

Exceptional

10.0

Helpful?

Angels

Verified booking

couple

Standard Room

Stayed in Oct 19, 2023

"Exceptional"

Exceptional

10.0

Helpful?

Emanuela

Verified booking

family_with_children

Standard Room

Stayed in Oct 8, 2023

"Ok"

Very Good

7.0

Nice place, lovely beach, very clean, staff generally helpful. However beach and pool staff very sloppy and not attentive.

Beach and pool staff sloppy and inattentive. Food is nice but repetitive, if you are staying for two weeks or longer, you’ll get bored.

Helpful?

Ursula

Verified booking

couple

Standard Room

Stayed in Sep 20, 2023

"The Perfect Resort for a Peaceful Getaway!"

Exceptional

10.0

This was an excellent hotel to stay in and perfect for the on site concert. It was a breeze to grab a golf cart to the concert and back again. No ques, no hassle, seamless and absolutely worth spending the night there. The staff are extremely professional, friendly and helpful. The hotel rooms have very comfortable beds, are spotlessly clean and have all the basic amenities you could need. You can easily walk or cycle around the property, and to fully enjoy the landscape in Mayakoba I highly recommend the boat tour. It's a wonderful way to see the whole resort. The beach club of Andaz is beautiful, with plenty loungers and towels. The beach front itself is excellent as they installed seaweed barriers, so you do not have any issues at this resort, just crystal clear waters to swim in. The breakfast buffet was great with lots to choose from and of course great service from the staff there. Overall we really enjoyed our stay here and as a local I hope to return again.

Nothing to fault at this hotel!

Helpful?

julia

Verified booking

family_with_children

Standard Room

Stayed in Sep 16, 2023

"Exceptional"

Exceptional

10.0

Helpful?

Verified Guest

Verified booking

couple

Standard Room

Stayed in Sep 11, 2023

"Exceptional"

Exceptional

10.0

Helpful?

nickchain

Verified booking

couple

Standard Room

Stayed in Sep 4, 2023

"Excelente hotel y atencion al cliente"

Exceptional

9.0

Cena en el restaurante Sotavento al lado de la playa. Excelente comida y tenia musica en vivo muy agradable

Helpful?

5 6

8 9

Alila Mayakoba

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

King Room

Amenities

Double Room with Two Double Beds

Amenities

King Room - Lagoon Area

Amenities

Double Room with Two Double Beds - Lagoon Area

Amenities

King Room - Beach Area

Amenities

Double Room with Two Double Beds - Beach Area

Amenities

Ocean View Signature Studio

Amenities

Double Room With Two Double Beds - Beachfront

Amenities

Lagoon Skyview Suite with Accessible Shower and Plunge Pool

Amenities

Lagoon Suite

Amenities

King Room with Ocean View

Amenities

Double Room with Two Double Beds and Ocean View

Amenities

Serenity Suite with Plunge Pool and Ocean View

Amenities

Lagoon Skyview Suite with Plunge Pool

Amenities

Beachfront Signature Studio with Plunge Pool

Amenities

Beach Area Suite

Guest Reviews

Categories

Select topics to read reviews

"Good"

"Exceptional"

"Very Good"

"Exceptional"

"Exceptional"

"Ok"

"The Perfect Resort for a Peaceful Getaway!"

"Exceptional"

"Exceptional"

"Excelente hotel y atencion al cliente"