Tree House Village - Waterfall

Everyone was very welcoming and friendly. Great location and a must-have experience with nature.

The location and the setting of the resort is magical.

There’s a certain level of service that’s expected when you pay these prices. The facility seemed very short staffed. This was especially apparent during meal times as there often wasn’t enough food at the buffet. Items weren’t refilled as often as they should be. It was difficult to get staff attention during meal times. And the food was often cold. We spoke to other guests, some of whom went down the street to other resorts just to have dinner. We are seasoned travelers that have stayed at many eco/jungle resorts and have never come across this type of lack of regard for guests which I’m sure wasn’t intentional, they seemed short staffed in every department. For example, the confusion began at check in when the bartender was actually the one that had to check us in while in between mixing drinks for guests seated at the bar.

The staff, the hotel as a whole, the bungalows, the food.

The showerhead in the bungalow bathroom needs replacing, the heated showers weren't heated.

the staff tries, the view is nice

the location, very unsafe roads to get to this place. I had a panic attack driving to this place. Then once you get there, you feel that you have been scam because to get to the lobby is a 6 min walk on mountain side. Not Wi fi, no AC, no security in the room (unable to lock room) don't even think about bringing your kids to this place. not family friendly. My 13 year old woud not sleep in her "room" and we all had to sleep in the same bed, counting the hours so we could leave.