Pinheiros da Balaia Villas

The location is a little out the old and new town but perfect for a quiet little complex. The staff are very helpful and can’t do enough for you.

Piscina, espaço exterior, bar de apoio à piscina, casa bastante espaçosa

Máquina de lavar louça e roupa com bastante desgaste

Vicino alle attrazioni e comodo per spostamenti.

Pulizia scadente, chiavi dei bagni assenti, chiavi magnetiche dell'appartamento non funzionanti, muffa nell'appartamento, lavastoviglie rotta.

The receptionist was very helpful and welcoming

I have been visiting for ten years now , love Pinheiros it’s a secret gem where you can fully relax , staff are great and always pleased to see you and the food is exceptional whether breakfast , a snack or dinner . I always request a villa with a roof terrace and sit with my morning Tea enjoying the views

I like everything about it

The villa was perfect for me and my friends, it had everything we needed, very spacious and a lovely terrace with BBQ too. The roof terrace topped it off with a great view.

The facilities and pool staff were fab however we had such a bad experience with the receptionists. They were completely and utterly rude and it just ruined the holiday for all of us unfortunately. At the start of the holiday we got told check out inspection would be the day before we left as we were leaving early Saturday morning - to which we were fine with. So we had everything tidied, cleaned by 4pm Friday evening as that’s the time we were told they were going to come and check over. However we then had to wait in our villa for them for an hour and half until we went to speak to the receptionist and she said we need to be out the villa by 5:30am Saturday and then they will come to check out (baring in mind we weren’t leaving until 7am and technically could have the villa till 11am which is the latest check out time). We spoke politely to them explaining that we have been waiting for a long time now and that we were promised that there would be an inspection Friday evening so asked if it could just be done there and then however the receptionist started being really rude to us and said on the phone to security that we were threatening to punch her (we were obviously not doing this) and threatened to us that she was going to call the police. This really put a downer on the end of the holiday and I would not go back to this place even though everything else was great - but this just ruined it unfortunately. I would not recommend simply because of the receptionists as we had other bad experiences with them in the week too.

The villa was very clean and the outdoor garden was well kept and pleasant to relax in. The pool area and restaurant was again clean. All staff were very welcoming and considerate.

The villa needed a more comfortable seating for outdoors, having to use dining chairs wasn't the best. There was also large groups of single sex parties, which seams to contradict the policy of such groups being allowed.

Everything about it was fabulous- the nicest staff all so helpful, all so clean, comfortable & spotless