Ourem Palace

Location is good,

The service doesn't feel 3 star stays, need more cleanliness to fit in 3 star category, need to improve service daily room cleaning

Property location is great. Rooms were spacious.staffs are good

Restaurant was close and was inoperative. Facilities can improve

Great property

Na

Location and the view

It has so much potential to become a lot better. For instance: 1) the sitting area outside room was super dirty. Maybe it could be clean as well. 2) even after having almost full occupancy restaurant seemed dead. 3) staffs are doing their own dealing for some cottages in cash.

Location at end of the beach, spacious room and good value for money. Had a great 4 nights here

Location was good. At the end of the Palolem beach, away from the rush. Though room boys are ok, finding them is always an issue. They are on their own, did not see any manager sitting and managing the property and guiding room service boys, most of the time front desk is empty.

When i booked the room, the owner confirmed in whatsapp also that booking is confirmed, Price is Rs. 19,328.40, and i need to pay him Rs10,000 advance. I paid the advance, and he said booking is all confirmed. But when i went there to check in, He said, total booking amount is Rs30,000/- and i have to pay Rs 20 k now. I questioned him, how is this possible as my booking is confirmed and Booking.com clearly shows its Rs. 19,328.40, he was like Booking.com shows their price on the booking day, our price is dynamic now its Rs 30k. I told him, we have done 100s of booking in Booking.com, Once the price is confirmed its the price we have to pay, unless otherwise stated in booking.com. Then another partner of the owner who seemed more reasonable said its the booking.com price we honor, then i showed him the confirmation email and pin, and chat with owner. After hagling for around 15-20 mins They allowed me to check in, and the attitude was like we are allowing you, no sorry, no acceptance of mistake from their side. Waited for 3 days, still no sorry for the hassle caused during checking, shocking us with dynamic pricing and asking us to pay Rs 30k. This attitude is totally unacceptable, during our 15 years of booking.com experience, this is the 1st time we faced such issue. Refusing to honor booking.com confirmed price and telling us stories on dynamic pricing. I guess if guests are not strong they would have taken more money than committed under booking.com. Really very disappointed with attitude of new owners of this place.