Andaz Peninsula Papagayo Resort, Costa Rica, by Hyatt

Location, rooms were very clean and staff friendly

The food was so so and very overpriced. I asked several times to put it on my credit card so could get a better exchange rate and they never did. By my calculations in 5 days I lost over 300 in a bad exchange rate. We asked for a robe after our first night and finally got one the last night. We had arranged transport the day before we left and were told the shuttle left. The taxi was cheaper. The beaches were very small. We had our last night at the four seasons and the dinner was excellent and price cheaper. Each dinner for two cost us almost the identical price of $221.

After staying at the Andaz in Maui and Lisbon, we were excited to stay at this location in Costa Rica. The property is beautiful, family friendly, and the staff are always happy to help. Shout out to the kids club team, coffee shop team and Jarrett at the pool bar for always welcoming us and asking how our stay is going. Those folks left an impact on us although the entire staff was stellar. They utilize WhatsApp, so, I recommend to US travelers to have that handy. The grounds are beautiful, have several pools, and direct beach access as well as a beach/beach club where Meso restaurant is located. You will need to take a shuttle to access. I recommend beach shoes for the beach. There is a weekly schedule of activities for a fee and a spa. My husband and I took the barista coffee class and ceviche class- both were great. The hotel clearly tries to be sustainable and use local products and minimize plastic use. These are huge and I am happy to see that they could implement these practices at a large resort like this.

Very little...The pools need a refresh. The breakfast buffet could be better as the selection is pretty much the same day to day, so, it does get boring after a couple of times. We were fine with the al carte breakfast. The small monkeys that are on the property are very cute but some guests think it's fun to feed them. My suggestion to management is for guests to sign a document stating they will not intentionally feed the wildlife. Otherwise, this was a wonderful holiday for us.

Extra Resort charges per day 100 dollars and extra occupancy charges 100 dollars per day on top of regular tax. Extra charges were not clear before booking

adult areas rooms were very clean love the complementary snacks and water

shuttles don’t run often enough and inconsistent when called had to recall many times for transport in house . tours are only directed to certain tour companies which can be incredible expensive with no other options to compete pool attendants aren’t seizing opportunities to serve more had to make reservations for each dinner location and then showed up to open tables everywhere . staff don’t seem experienced to handle multiple service tables at a time. also it takes a while to get service and get the check service attendants in the main area do not communicate with each other and had to repeat allergies many times. a lot of attendants but not that customer oriented.

We absolutely loved our say here. We loved the privacy, the serenity and the peace of the hotel, the staff were so attentive and so incredibly friendly, the food was divine and we had access to so many activities in the area. Our favourites were bike riding, jet skiing and the little private ocean bays. We'll be coming back again in October :D.

nothing =)