Andaz Peninsula Papagayo Resort, Costa Rica, by Hyatt

Top 3 hotels I've been in my life

It’s overpriced and not really worth it. Rather pay that much and stay at four seasons

Presentation was generic .

clean and outdoor and modern

not many places to eat. Lack of food diversity

EVERYTHING!! This hotel is an absolute gem! You feel special there from the moment you drive up to the entrance and are greeted by name till the last second of checking out. My daughter stayed at this hotel for 2 nights 2 months before our visit. When we walked into the lobby the young gentleman Jerson at the front desk immediately recognized her and her son. Not only did he remember them visually - he remembered various details about them! A similar thing happened when we went to the restaurant - the staff there remembered her and her kid! By day 2 of staying there it seemed like every staff member there knew our name and room number, knew what kind of coffee we like for breakfast, and what kind of smoothie our kid prefers at lunch. When my grandson (who already stayed there two months prior) came to the kids club - all the girls there remembered his name and met him with open arms. He loved this kid's club so much - we couldn't get him out of there. It's been a month since we came back and he still keeps asking when we are going to go back there. Every woman in that kid's club is absolutely wonderful - I wish could mention all of them here. On top of that - the grounds, the rooms, the beach house, the restaurants, the views - everything is breathtaking! The service is top-notch. The beach is amazing! Jerson at the front desk, after learning that it was my 70th Birthday, arranged an upgrade for us for a reasonable price and we got one of the best rooms in the hotel! He made our stay super-special and memorable and we are immensely grateful! Monkeys visited us on the beach daily, and activities in the hotel abound - we went on a super-fun electric mountain bike tour around the peninsula. I couldn't imagine a better stay. Thank you, Andaz! We can't wait to be back!

The hotel’s location on Penisula Papagayo is spectacular.

The checkin process was a bit disorganized. Because they were busy at the time of our arrival, we were escorted from the gorgeous open air lobby to an enclosed conference room. I was immediately disappointed. A 5 star resort should have a process in place for managing peaks in guest arrivals.

Amazing staff, beautiful property, great amenities

food quality was not consistent across restaurants

everything

charming place, promotes a relaxed time for everyone in there