Peppers Noosa Resort and Villas

The breakfast area was spacious and the variety of food excellent

I felt the room could have been cleaner, bathroom tiles , the carpet wasnt clean. The couch and cushions were material and smelt mouldy

I booked via Qantas and got the date incorrect. I called Qantas 2hrs later who contacted the hotel; they refused to allow any changes or flexibility. I have stayed many times before, but never again. Suggest avoiding given their lack of service or flexibility

Tge staff were very helpful

I’ve been coming here for holidays from VIC for many years, and unfortunately the place has been deteriorating year after year. It’s now at the point where everything feels worse than before, and I’ve finally had enough. The main issues: - Rooms are poorly presented — old, tired, and often dirty - Furniture is outdated, worn out, and not properly cleaned - Equipment throughout the property is old and barely functional - Floors inside and outside the rooms are stained and look neglected - Amenities are ageing and clearly not being maintained - Cleaning is either done badly or not done at all, even when you pay for it - Bedding is old, stained, and sometimes dirty This used to be a reliable place to stay, but the lack of maintenance and care is now impossible to ignore. I won’t be returning.

I regret that the hotel refused to provide me with an invoice, claiming that since the reservation was made through Booking, I should contact Booking (and Booking, as expected, told me that it was the hotel’s responsibility to handle this). As a result, I will not be reimbursed for this accommodation, despite the significant cost...

The resort is in a fantastic location, close to the beach and Hastings Street, making it very convenient for dining, shopping, and relaxing by the ocean. The breakfast is excellent, and the restaurant offers delicious food. The rooms are spacious and well-equipped with all necessary amenities. The two swimming pools and steam room are great additions and enhance the overall experience. However, the housekeeping service has noticeably declined. It seems the resort may be employing inexperienced staff, and there appears to be little supervision or quality control. During our 8-night stay, we were entitled to a midweek clean. On the scheduled day, the cleaner arrived at 2 pm while we were having lunch. I asked her to return a bit later, but she said she couldn’t as it was her last room. We agreed to reschedule for the following day at 2 pm, but no one showed up. I had to remind the receptionist before the cleaning was finally completed. Unfortunately, the quality of the cleaning was poor — the bed linen had visible stains, the floor was not properly cleaned, and the rubbish bins had not been emptied. Overall, this is an excellent resort with great facilities and location, but the housekeeping standards are declining each year, which is disappointing and needs improvement.

This is my 3rd year of staying in the 4 bed villas and this one was the best to date in terms of meeting needs of 4 adults. Villa 2108.

No BBQ And the pool was freezing - would have thought it would be heated - cleaning staff took all our boxes we brought for transporting food and drinks