Swallow Lodge with Hot Tub, dogs welcome sleeps 8, Great resort Facilities

The lodge was in a lovely location on the site , quite and private.

The boiler was broken so no hot water for the majority of the stay, the cooker was missing buttons, which meant we could not set the clock, which meant we had no cooking facilities, a lead was missing from the tv so it couldnt be used and the batteries in the remote control did not work. Along with the dogs finding chocolate under one of beds in the dog friendly bedrooms.

View, size of property, hot tub. Very peaceful and calming. Pool table was a welcome addition.

Bed in master was not that comfortable and some of the cutlery was dirty. Couldn’t use pizza cooker or bbq as they were very rusty/grimy.

The layout was excellent and the position next to the pond was beautiful

Great hot tub, lovely view, pool table, two living rooms.

Dated decor, bathrooms had crumbling tile grout and water damage/swelling at the base of the toilet unit, cobwebs at ceiling level throughout. Kitchen utensils were poor, no chopping board, only a glass worktop saver (blunts knives in seconds), non stick pans were old and past their best. Freezer door not attached to integrated cupboard door. Bedside lamp in upstairs double falling apart with live wire visible.

The lodge was perfectly located. Quiet, yet modern, with everything we wanted from our stay.

Possibly could have been a more clear route around the site.

The property is set right on the water. It has good facilities- a hot tub, pool table and plenty of room for 8 people. The kitchen was well stocked and we were left scones with jam and cream on arrival. A host came to introduce herself when we arrived and explained how things worked.

We were provided with 2 toilet rolls for 7 people over 4 days and then told we needed to buy the rest ourselves. There was a dishwasher with no tablets, a washing machine with a broken handle and no washing powder, and no bin bags! We asked for extra towels and were told that these would be charged. For the amount of money we paid, I would expect these things to be included (as they would be on a budget caravan holiday). Perhaps the worst thing though, is that there was no hand soap in the bathroom and we were told this needed to be provided by us. The property was not very clean throughout. On our final morning a man let himself into the garden area completely unannounced to empty the hot tub- we still had more than an hour before check out and were busy getting dressed! Clean laundry was dropped into the hallway 40 minutes before check out. We felt like we were being rushed out. None of the contact numbers worked so we had to go to guest services each time. We were also not able to book any activities or restaurant reservations online so these were all booked up by the time we arrived.