WHITE SANDS RESORT

Unfortunately, our experience at this property wasn’t what we had hoped for. While the staff and host were friendly and helpful, and provided good recommendations for local activities, the accommodation itself had several issues that affected our comfort. The walls were extremely thin, so we could hear everything from neighboring rooms. Curtains were see-through, which meant the room was bright from around 6:30 AM, making it hard to sleep in. We could also hear the 5 AM call to prayer clearly from the room — something to keep in mind for light sleepers. The bathroom had no door, which made privacy impossible. The blanket provided was only a light throw, and not warm or comfortable enough for a restful night. Breakfast was also disappointing. We ordered poached eggs and waited 40 minutes, but only one dish arrived. My husband’s never came, and we eventually had to leave to eat elsewhere as we couldn’t wait any longer. Overall, while we appreciated the kindness of the staff, the lack of basic comfort and privacy means we wouldn’t choose to stay here again.

Owner was nice, can’t comment about other rooms but room I was given was badly converted storage room. Not secure, curtains did not cover windows, very poor finish, room was advertised as double deluxe, it certainly was not, was told I would be refunded but have not received

Owner was nice, can’t comment about other rooms but room I was given was badly converted storage room. Not secure, curtains did not cover windows, very poor finish, room was advertised as double deluxe, it certainly was not, was told I would be refunded but have not received

I loved everything about this accommodation. The friendly staff, the comfortable rooms, the quiet location, the swimming pool and the included breakfast.

The pool area and rooms were so beautiful and clean! The room was modern and very comfy! Patrick and the rest of the staff here were exceptional and made us feel at home! The location is ideal and Patrick gave us lots of great recommendations for restaurants which we ended up eating at everyday! The free breakfast was also so delicious, can’t fault this place!

Nothing!

We loved everything about the property. The room was very well-equipped and clean. The pool was also great. Breakfast was delicious. But what we especially liked was the interaction with the staff — they were wonderful. If we ever return to the area, we would definitely stay at this place again. It’s very cozy, and we felt truly comfortable.

Nothing

Absolutely amazing stay at White Sands! Modern styling and Western standards. The included breakfast was superb! Patrick and his family/staff have really put together a special place. Can't wait to visit again! 🙂

I had the most amazing stay here for 3 nights and extended it. The staff is super friendly and helpful , the breakfast included is perfect and the rooms are spacious and clean. Great location but still a quiet place in the center

We stayed at this hotel for two nights and unfortunately, we can't say it was a pleasant stay. Problems started right away – upon arrival, we were informed that the water pump had broken and there would be no hot water, but we were assured it would be fixed "by tomorrow." Unfortunately, the issue was never mentioned again, and the water remained cold for our entire stay. We understand that hot water is not always standard on the Gili Islands – but that makes it even more important to clearly state this on the property's booking page. After reading other reviews on Booking.com, it became apparent that this excuse is frequently used, which raises concerns about the owner's honesty. The room we received also left a lot to be desired. The bathroom was in very poor condition. The door didn’t close properly, which allowed insects to get inside. It felt like the room hadn’t been cleaned before our arrival. The equipment and amenities did not match the description provided online. Owner – for two evenings, he appeared to be under the influence of alcohol. We’re open-minded, well-traveled people, and we know that things aren't always perfect – but this lack of professionalism was simply off-putting. After all, the host is the face of the property. On a positive note, the staff was very kind and helpful. Breakfasts were also very tasty and one of the few things we genuinely enjoyed. To sum up: we don’t expect luxury for this price, but basic standards – like cleanliness, honesty, and consistency with the listing – should absolutely be maintained.