Beachside 5 with Ocean glimpses

l'emplacement, la taille de l'appartement.

la cuisine très mal équipée, pas assez de couvertures, le salon d'été pourri.

Nothing

Subject Formal Complaint Regarding Recent Stay Dear Customer Support, I am writing to formally lodge a complaint regarding our recent stay booked through your service, as the experience fell significantly below acceptable standards. We checked in on Monday the 27th at approximately 2:00pm and immediately discovered that the toilet was not functioning. We contacted the property owner straight away and were informed that the water supply was turned off. However, this was clearly incorrect, as both the shower and taps were working. Despite raising this issue promptly, the problem was not resolved until around 8:00pm that evening. Meaning we did not have access to a working toliet during this time. During our attempts to have this addressed, the owner was unhelpful and responded rudely when we explained the situation. Additionally, the owner questioned the number of occupants at the property. To clarify, there were four adults staying as per the booking, although we did have visiting family members stop by briefly prior to dinner. Further to this, on Tuesday the 28th there was significant construction noise from approximately 8:00am through to 4:30pm. This involved loud drilling throughout the day. We were not advised of any construction works at the time of booking. This was particularly disruptive as some members of our group are shift workers and were unable to rest during this period. Overall, we are very dissatisfied with the condition of the property, the lack of transparency, and the poor communication from the owner. We request that this matter be investigated and that appropriate compensation or resolution be provided. I look forward to your prompt response. Kind regards,
Tina Tatti

A lovely home away from home right beside the Four Mile beach. We really enjoyed our stay, proximity to the beach and general vibe of the accommodation and area. Hosts were very helpful and prompt in replies. We would highly recommend.

We cooked at home both nights and found that the kitchen could have been better equiped for example more utensils such as colander and serving dishes. The BBQ needed a clean so we avoided using it.

I noticed as soon as I arrived the floors were dirty and dusty. Had to keep wiping them. The sheets in the rooms seemed sandy. On both nights the neighbours were ridiculously loud throughout the entire night and morning. Couldn’t sleep much.

I love staying here, as it has all necessary facilities and it’s close to everything

Nil