Virrey Eslava 120 Luxury Guesthouse

Las areas sociales

Que no tienen microondas y el horno no funcionaba

The house is very nice and clean. The owner is always attentive and provides quick solutions to problems; in our case, we had two: a drain in the bathroom and a problem with the oven. We were able to check in almost two hours earlier, although we lost almost the entire time arguing about the amount due. The hotel complex is quiet, very peaceful and strict, I would not recommend it for children, which was my case.

We had a problem with the total amount. The total price shown in Booking.com app differs from the final amount disclosed once you select the "view reservation in PDF" option, where it charges an additional $162 USD for "maid service (not cooking but cleaning - $81 USD" (which is understood to be already included in the description) and "transfer service - $81 USD" (which was never offered nor coordinated, and after an hour of discussion, we managed to get it deducted. Just for reference, Uber costs approximately $10 USD). Other minor details about the house: hot water pressure is extremely low. There are few kitchen utensils, no microwave, and no washing machine. It has three floors with steep stairs, and all the bedrooms are upstairs.

Muy agradable y bien ubicado

Nada

Great Location in the old town, but in a calm area. Friendly, helpful and proactive host. Daily cleaning service. Big appartment. Lots of bathrooms. Swimming pools available in the building complex.

You need to pay in cash (or Colombian Bank transfer), which isn’t very handy for international travelers, as some ATMs limit the amount you can withdraw. The exact costs are not very clear. There are some service fees as well as a 30k COP fee per person for the building’s facilities. The private terrace is great but would need some chairs to be able to enjoy it.

Very spacious, great air conditioning when needed and lovely having the pool right there. Washing machines a bonus. Wifi seamless. Luz took great care of us during our stay, worked very hard to translate our terrible Spanish and helped us out hugely when we locked our key in the room.

One key made it tricky when there were five of us staying and wanting to explore independently. Didn’t understand initially the rules around guests visiting but that seemed to be standard across a lot of the Cartagena properties.

Property has all of the facilities you need when travelling with a family. Clean and comfortable. We paid a bit extra to get their home helper during our stay and Luz was amazing. She helped to decorate the house for my daughter’s birthday, made a special breakfast, did the laundry and cool hairstyles for the girls. Thanks Luz, you made our stay more special!

Nothing

This property was in a great location, very well designed and comfortable. The owners were very quick with communication response and were very helpful when we needed to coordinate arrival and departure. The housekeeping was daily and very thorough.

The staffs are helpful and handy all the time

Everything is perfect

What a wonderful stay! We loved the location. It was peaceful, very safe, and a short walk to all the action. There's a security guard at reception 24/7 and no one can enter without the guard allowing them in first. All of the guards were courteous, helpful, and kind. Maria, our excellent host, made communicating with her easy. She was fantastic about giving us all the info we needed before our stay, checking in with us periodically during our stay to see if we needed anything, and following up with us at the end of our stay to see if there was any further help we might need. The apartment itself is huge and immaculately maintained. Luz, who takes care of it, was absolutely amazing! She takes pride in her work and it shows. Her warm welcoming smile when we arrived set the tone for our vacation. And her customer service could not have been better (e.g. when we arrived, hours before check-in, she allowed us to store our luggage in the apartment, gave us a tour, and gave us space to change our clothes since we had spent almost 24 hours traveling; and not once did she make us feel as if we were inconveniencing her (though we must have been, lol). Also after check out, she let us store our bags in the unit again so we didn't have to drag them around Cartagena for the 3-4 hours we had before heading back to the airport.) Luz was very gracious, helpful, understanding, sweet, and kind... we so appreciated her!! We felt entirely at home. FYI, we recommend paying the extra fee at the reception desk during check-in for access to the pool, gym, and jacuzzi. Out of the three, we only used the pool but it was well-worth it because there is nothing quite like slipping into a lovely pool on a hot Cartagena afternoon. We also thoroughly enjoyed hanging out on the private rooftop balcony which has beautiful flowers. Overall, Casa Virrey Eslava provides excellent value and we highly recommend it to anyone looking for a fantastic place to stay in the Walled City!

We liked everything! The only suggestion we have would be to include a couple of pool chaise lounge chairs on the rooftop balcony. The chaises by the pool are great, but having private chaises on the apartment's rooftop in addition would be next level - especially because the sun hits just right on the roof longer than it does by the pool. Also, if you're someone who likes super hot showers you may not want to stay in the bedroom on the 3rd floor as the shower in that en suite did not get above tepid. The shower on the 2nd floor was warmer.

A simply but stylishly decorated, spacious, townhouse style apartment in a gated complex a stone's throw from the very centre of Cartagena. We loved the comfy beds and the proper dining area inside and the large swimming pool outside. The staff were wonderful and the apartment was cleaned to a high standard daily.

The facilities listed a washing machine but there wasn't one. The staff kindly cleaned some clothes for us instead. Do be aware that the accommodation is over 4 floors, which we didn't mind at all but wouldn't be suitable for someone with reduced mobility or snall children.