Apartments am Wall

The whole arrival and check-in thing was the worst experience I've ever had. They kept sending me very long messages in German, so I overlooked some information that I needed to call them and agree time and go to some place for keys in another part of the city. But unfortunately it was already afternoon (17.00) and they were closing the office or whatever. So they gave the keys in some random locker in completely different part of the city - so I spent like 2 hours going arround. They sent me some navigation material via sms - I did not receive all of them and they were not picking the phone, if yes, they were not speaking in English. When I finally got the keys, it did not fit to any of the apartments - we did not want to keep trying, because they were people in some of them of course (somebody even called police, because they thought we were trying to break in). Different appartment number was in the messages on booking and different number they sent via sms... after some time and explaining to the police we finally got the keys inside the door, but they should definately get that fixed.

Exelent location

kitchen facilities.

Very helpfull stuff.

Close to city centre and large rooms. Plenty of space for five adults.

Confusing instructions for getting key. Read like someone would be there to hand over, but need to go to office in another area to collect. Telephone number given has 'cannot be connected' message.

Location superb. Small but cosy.

No bedlamp, not so comfortable bed, TV not functioning