VV Sweet Home Playa del Inglés "by henrypole home"

Nada

Habitación sucia camas sin aser

The location of the property, the size of the appartment, access to the pool. the property would have been great if it had been clean and someone had just maintained it better.

The instructions to access the property was emailed well after our flight had departed, this meant that when we arrived at the property, we had to try and find the email on the phone after a delayed trip at 9pm, feeling extremely tired until we contacted the agent who was not very helpful. Thankfully someone let us into the building and after eventually finding the email in a spam folder and getting the access number we had to try and open the key safe in complete darkness with no lighting to actually see what we were doing, so struggling with a mobile phone light. On entry the first thing that hit you was the smell – frankly it smelt like a cat’s litter tray that hadn’t been cleaned out in a long time. The bedding was threadbare – with holes in the pillow cases and also filthy, certainly not fit for purpose. We spent our first day of holiday cleaning the place and dragging out as much of the bedding to try and air it out. For the whole stay we had to leave the smaller bedroom door closed as the smell in that room was quite repugnant. Just to add to this, during out stay the building was under repair – we were surrounded by scaffolding and woke at 8am by the builders. There were other smaller things such as … the blackout blind in the bedroom didn’t work, the kitchen sink plug didn’t work, the shower leaked through the side panel and onto the floor. It is a shame as the property would have been great if it had been clean and someone had just maintained it better. However, renting it out in the state it was in and during building work is unacceptable in our opinion.

Appartamento molto comodo e pulito; vicinissimo a ristoranti, fermate bus e centro commerciale Yumbo. La propietaria é una persona stupenda ed é sempre disponible per aiutarti e consigliarti. Sicuramente ritorneremo!

Very clean and well laid out. Great size space for 4 people. Excellent location to Cita, Jumbo & the beach! Lovely pool area a few steps away from the back door. Helpful staff that we organised a taxi from the airport with.

The shower didn't stay warm for long.

The property was available within relatively short notice before our trip. Further, the location was convenient for easy walking distance to shops and restaurants.

Cockroaches (alive and dead) were hidden in the unit, so finding and removing them was a poor experience. Further, the kitchen had damaged and unclean dishes, the linens were stained and coarse, and the hot water was exhausted very quickly making the need for speedy showers. The host was argumentative about whether a second visit by the cleaner actually happened, then went silent midway through the conversation. A refund request was partially fulfilled by Booking.com but the host refused to answer them in order to further facilitate additional compensation. I regret the money I spent on this.

Super helyen van.

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