GuestReady - Arenas B5

Location very good - also nice place...

I would prefer to have two keys at disposal, because we were two friends there and sometimes we made plans separately...

Loved the spacious accommodation and how clean it was. Very good location

Had no problems at all

The location is very good. Close to everything you’d need. Shops, bars, beach, etc, all a short walk. The complex is quiet, although the apartment doesn’t get a lot of sun and the outside space is shared

On arrival, the place was crawling with cockroaches, which I know are native to the island but it was excessive. They were in the kitchen, the bathroom, the bedroom, inside cupboards and drawers. It felt extremely uncomfortable. The first two hours after arrival were spent on the phone with the owners / agents and booking.com and no real progress was made. The agents just kept copy and pasting the same messages over and over into WhatsApp and not really helping. Their call centre was closed because of the arrival time so it was the next day before I got any real assistance. I found alternative accommodation elsewhere and they agreed to refund me the difference so that I could leave the property early. In the time I spent there, I didn’t feel comfortable at all and wouldn’t even use the kitchen utensils or crockery, except for one knife, one fork and one plate, all of which I scrubbed thoroughly before and after use. Also, I couldn’t get the TV to work. There are three remote controls, none of which worked. The agent delivered three sets of batteries on day 2, which I changed out myself but still no luck getting anything to work. Luckily, I had a laptop with me and was able to get TV through that. For a family with young kids, I can imagine a working TV would be very important in the evening / night time. This would be a decent spot but they must address the pest situation as it really was quite overbearing.

We had to leave on the 8/9/25 as we deemed the property to be insufficient for renting, as highlighted in my previous complaint, which seems to have gone totally ignored.

There was no curtains or blinds in the living area so the sun was on there all day making it unbearable as the ceiling fan did not work. The kitchen area was talotal inadequate for a self catering holiday when you entered it you could see the cocroachs scatter. The staircase to the cellar was dangerous as it had no handrail. At night there was no privacy because of the lack of curtains everyone could see in. No VV licence The list goes on, after all is said and done this accommodation is not fit for rental.

Area, facilities, apartments

Curtain rail fell down giving me a black eye

La piscina, baños limpios , comunidad tranquila . personal de comunidad amable y educado

Plagas insectos y limpieza almohadas.

Todo estaba genial