Grosvenor House APT 3

location,cleanliness, lovely facilities, comfy beds lovely all round.

nothing

It was clean and comfortable, the hot tub was a bonus.

In one of the bathrooms the extractor fan did not work, the top of the teapot had broken before we used it.

When we arrived, we went to another address to collect the keys, however when approached at the desk we were told we’ve been loved into another property- we were told it was 5* and has a jacuzzi. When arriving at this new property (that I did not book) we arrived at a further away location from the seafront, a shared jacuzzi with everyone else in the apartment and an apartment not up the standard we had originally paid. We went straight back to the reception where we collected the keys and asked to speak to the manager. He proceeded to tell us that someone else has been booked into the Grosvenor Apartment and I did NOT get an email or any point of contact regarding this. Considering we had arrived at 1800 and were asked to check out at 1030 the following morning I asked for £60 back and got a late checkout as long as I didn’t leave a review. Not happy with this customer service, paid £252 for an apartment I had not even seen photos for and got told it was a better offer, which it was not. Be very careful when booking with these properties as I believe it won’t be the last time it happens

Located on the promenade with beautiful ocean views. A lovely apartment, the beds were comfortable and it was spacious and clean.

It was very hot and there was no cooling, windows opened only a small way and there were no fans, which could have easily been provided.