Group-Friendly 3BR Home with Garden Near Swansea Beach

Location was good as we were at the aquatic centre all weekend.

House was freezing when we arrived. Boiler switched off, no heating or hot water. Kitchen window open (someone could easily have climbed in) fridge was also switched off. Mugs left on side one clearly unwashed and another with a large chip out of the edge. Once we’d switched the boiler on we tried to find the thermostat, in the end we rang the office, the girl that answered the phone could have been a robot, felt she was reading off a prompt sheet and had no interest in our dilemma. Once we located the thermostat we had to leave the property and go find somewhere warm while the house heated up. In general the house was ok but decor was tired in places. Probably the most uncomfortable bed I’ve been in, though my son said his was ok. Felt we’d been given keys to a house which had been closed down, very unwelcoming. When asked for my feed back on Saturday, I replied with what I’ve stated above but the only communication I got back on 4 occasions was that we had to be out the house by 10.15 on the Sunday or we’d be fined £25, make sure the windows were closed and put the key back in the key safe.

The house is in a quiet area. The bathroom, the sheets and towels were very clean.

The apartment is barely equipped. There isn't even a tea pot... only 2 wine glasses (5 beds !) and if you plan to cook, bring everything with you, even salt. The windows are dirty. The mattresses have seen better times. The sofa smells. The shutters are fixed in a way you can't open some windows in the bedrooms. We tried to call the administration 2 days in advance to get informations about our arrival, but only reached the answering machine. We asked for a call back but there was no reaction. Then, in the morning of the arrival day you got a message to fill in a detailed form (with informations they already had) and to send in a passport copy. 3 hours before arrival time a friendly person finally called and asked again for your email adress (which now you had to spell via phone) to send you the code to enter.

It was close to Wales national pool and the beach, quite location

The house is spacious, modern and clean. Towels provided and beds comfy. Private drive. Whilst not in tourist location as such quite family streetcar shirt drive to Seansea and Mumbles. Singleton Park and Swansea front beach walkable. Staff easily contactable and responsive.

Kitchen was quite poorly equipped. Only 5 glasses (3 of which were wine glasses) no tin opener etc. Not ideal for a slef catering holiday stay. Staff have said this will be rectified for next guests.

It was close enough to the amenities while being at the same time in a nice quiet area. Great if you fancied a quiet evening in too.

Nothing.

The property was good

I could not turn on heating and no instructions

clean , good space

the heating , failed to switch on

Good price. Nice kitchen and living space. TV in every room. Excellent WiFi.

Bombarded with emails and messages. Asked for a deposit. Good price but not location where you could walk to nearby attractions. Uncomfortable beds.