Blue Diamond

Nothing!!!

Undisclosed camera (against booking.com policy), cracked broken windows, dirty, smelt of smoke, rude host, refused refund and then cancelled booking keeping my money!!

Not a lot.

No wifi or TV, No plugs in either bthroom, mould in kitchen near sink, in both bathrooms, stains on celling in bathfoorm, show curtain a state bath looked rusty hob flithy etc

I can't give a review because I didn't stay at the accommodation

Lack of communication and honesty... When I rented the apartment, I requested documentation, which was very necessary. A day later, they sent me a message with several things I couldn't do in the apartment, including charging fees and reporting strange things. (I didn't care.) The listing doesn't mention cameras on the property, and even if I had known, I wouldn't have cared about security first. When I arrived, there was a camera, and I went to tell the owner if there was also a camera inside the apartment, since he didn't tell me when he saw an embarrassing message. I was suspicious and afraid of being watched there. When I asked to cancel a reservation, they wouldn't cancel it, simply telling me to contact Booking. Even though I reported the embarrassment I had experienced, Booking.com. They were super polite and gave me all the support, saying it was entirely up to the owner. (In short, I lost my stay and the refund. They were not honest when they said that all their apartments had a security system only on the outside, and this was not disclosed, even so, I doubt it. Even more so because my friend said that there was no camera in her apartment or on the outside. Horrible experience and I do not recommend it.

Location

Not fit for letting. Building works going on in corridors which were covered in plastic sheeting for builders. Kitchen not useable - pots / pans in a disgusting state. No kettle until 4pm the night before departure Host rude and not easy to contact. Often just hung up on me or phone just rang out. Contact number on their app didn’t work Curtains don’t open but don’t cover window either , so light comes in in the morning Broken blinds on windows don’t work Wardrobe in bedroom 1 full of broken blinds, broken ironing board and pictures. Couldn’t hang more than 2 items Bedroom 2 wardrobe not very big and not enough storage Tv - advised streaming Netflix only but did not disclose code for use when asked. Insufficient towels to start with took lots of calls to rectify. Although they said they had an office in Milton Keynes refused to give any details cutting me off if I asked where they were. When calling sounded calling abroad. Very unprofessional very disappointing Would NOT recommend Shower in bathroom was in the bath shower-head you have to hand hold no hook so have to balance and wash and hold shower head. Bathmats disgusting dirty

NA

There was no card in the lockbox which added extra messaging. Virtually all the blinds were damaged. The dishwasher was out of order. Both toilets were hard to flush The linen on my bed was threadbare

Considering it was a completely different apartment to the photos on booking.com not much.

N/A

Location

Accommodation, facilities were dated and very poor quality. Rooms were very warm and air conditioning did not work. The hot shower temperature could not be changed. The floor boards creaked whilst walking on them. The front door latch and peep hole was broken as well as the living room blinds, so no privacy.