Host & Stay - In The Key Of Sea

Great location and ease of on street parking. Cozy bed and underfloor heating.

Signage or instruction to get to the property could be improved. We spent a while trying to get into the wrong apartment! The kitchen is a bit musty, but it is a basement flat. The heated towel rail needs fixing.

Location was excellent with supermarket, Chinese takeaway and local transport all close by. Short stroll to cliff tram and beach/promenade

No view as a basement room

Very comfortable and clean.

Beautifully presented , great job on the decor!!

Nothing

Excellent Situation

Heating, Bathroom open to kitchen,

Spotlessly clean, imaginatively furnished and decorated.

Uncomfortable dining chairs and sofa. Instructions for induction hob missing - could not get it to work. Couldn’t get grill to work either because of inadequate instructions. Despite following instructions for heating, the radiators did not respond. I can’t complain about the lack of natural light because I knew when I booked that it was a basement flat, but I should have anticipated the drawback of this.

The flat and the location are absolutely perfect! Lovely stay

The bed frame... My boyfriend hurt his shin in the middle of the night with a corner of the frame and had a wound for a week..

The flat really is beautifully done up, it has most things you would expect and need. It’s also very close to the station and the Sainsbury’s. The bed is very comfortable and you get two massive large screen TVs. You can adjust the room temperature yourself which was much appreciated.

The flat is in the basement, had I know that before, I would not have booked it. Basements freak me out. The bathroom door did not close and the towels were super small. However, the real downer here was the administration. The company they employ is unprofessional, snotty, patronising people with crying children in the background who clearly are nowhere near the UK and who have no idea how to help you with anything. They say on the website you should pay a deposit when booking which I did and they immediately took the whole money without notifying me first which made me very suspicious. Then they asked me to pay £240 deposit for breakage cover for a 2 night stay! That is 120% of the total price I paid, they will not give you the access information until you paid. I did not trust them at all and I would stay away from them at all costs!

The flat was well equipped, clean and tidy. Designed by a follower of Buddha. Street parking (in winter) was available nearby. Top Tip - take your own illumination if you want to read in the lounge.

Big doubts about the company. They needed to be prompted on the arrival day for access details. Turns out they use another company to 'verify your identity' and take £250 deposit off your credit card. Then they have the cheek to charge a non-refundable £10, The clue's in the company name - Superhog! Then they needed another prompt, a week after the stay, to return the deposit.