Glade Lodge- North Devon Coast, Bideford Bay Caravan Park

Everything it was so amazing

Nothing it was great

There was no gas when we arrived - and therefore no heating and we couldn't use the cooker. We had to wait 90 minutes. I don't think the microwave was working - none of us could make it work anyway.

Ice in the freezer and free biscuits were a really nice touch

Lovely location. Perfectly presented with a homely feel.

The Caravan was extremely clean and so very cosy and homely. Beds was very comfortable even the twin room

There was nothing not to like except that we wished we stayed longer!

homely touches

nothing!

Absolutely beautiful lodge, like a home from home.

It was perfect, nothing bad to say.

it was a lovely caravan

we wanted a feb half term break with a pool in north devon so searched booking.com with filters on to select an indoor pool - the glade came up as having this facility - I checked and it said the swimming pool had been shut until 11th feb 2021 but now being in 2023 I thought it would be open - the listing had pictures of the pool - we had no reason to think it would not be open - when we arrived the holiday park was closed as was the pool and restaurant - we didn’t find this out until the next morning as we arrived in the late afternoon - when we complained we were told by the host she didn’t know it was closed but we should have checked - I said the reason we selected the property was due to the pool - she messaged back at 12.30 while we were out trying to find another public pool to go to saying if you get out by 2 I will refund you - I didn’t read the message on booking.com until 1.30 - she said we had plenty of time to get out if we wanted to, and I said we could do with a bit more time so we could find another place to stay, but they weren’t really interested, she said if we wanted the refund we needed to be gone by then - we drove back to the caravan and collected our things packed everything up to go to the barnstaple hotel (which had a fantastic heated indoor pool) - when we got the refund it was for only the remaining 2 nights rather than the 3 - I understand we did stay one night and she would have needed to pay to have it cleaned again but we feel it was falsely advertised in the first place - I have photos of the listing. we also lost a day of our precious holiday messing about changing accommodation under time duress - calling round places to find a swimming pool - the host was rude and short with their replies - it seems that they are more concerned with paying for their own holiday home, rather than providing good customer service of their guests staying in it.

We were provided with lots of tea and coffee and milk and mineral water, and a packet of biscuits, all much needed after an arduous journey. It was a very cold night but it was very comfortable, and the view from our caravan was lovely.

I had asked the host to text me the key number as I can't access emails easily because I do not use a smart phone. Unfortunately she only sent me an email and I had to get help from the site receptionist who was great. The host did return my call shortly after I rang her to say I had arrived and hadnt got the key code, and it was quickly sorted out. This isnt a criticism , rather a comment to highlight this glitch in communication.

It would've been nice if some facilities on the park were open and the property had been cleaned properly unfortunately there was tobacco around and inside the floors hadn't been cleaned properly, the shower was also wet and smelt musty. There was dog poo around the property and dirty nappies outside on the park