The Queens Arms Apartments

Avoid this property at all costs!!!!!!!!! After booking this apartment following a friend’s engagement party, what should have been a simple check-in turned into a stressful and intimidating ordeal!!!!!! We were left waiting for an unreasonable amount of time for the access code, repeatedly calling for updates It then became clear that the staff member had been giving us the wrong email address, meaning our photo ID was being sent to the wrong place due entirely to his mistake. Our phones were running out of battery, and without the access code we would have been left stranded with no way of entering the apartment. Rather than taking responsibility and fixing the issue, the staff member became hostile, blamed us for the problem, threatened to cancel our booking, and even threatened to call the police. This was completely unacceptable, especially considering the error was his own. To make matters worse, I have still been charged. When I contacted them to try to resolve the situation and request a refund, the same staff member was shouting down the phone, speaking aggressively, and making me feel genuinely uncomfortable and intimidated. I have never experienced such unprofessional, rude, and confrontational,and aggressive customer service. Being treated this way as a paying customer is disgraceful. The entire situation was caused by their incompetence, yet we were the ones who were threatened and left out of pocket. I would strongly advise anyone considering booking here to think twice. Based on my experience, customer care is nonexistent, accountability is lacking, and the way guests are treated is completely unacceptable!

The property was clean and tidy and had everything you needed and was near the train station if you needed to travel.

Upon arrival we couldn’t get in the apartment as the code wouldn’t work for us to get in the building,I had to ask the lady in the pub next door to help us out and she got us in and then we had to put another code in to get in to the apartment…when entering our apartment it was so warm and stuffy and no windows had been left open and there was no air conditioning or fans provided I luckily brought my own.I went back to the car and my friend stayed in the room and several times I rang the intercom for him to let me back in the building as the code just wasn’t working outside to let me in and he didn’t get notified of the intercom when I kept ringing the room so I had to keep ringing for him to let me in.I know codes are a modern way now to get in to places but I wish they had keys instead.also couldn’t find the apartments on google maps and apparently the post code on the booking.com website is wrong…the last digit is wrong,I got told to then just put the apartments in on google maps and still couldn’t find it…this also needs rectifying,basically the pub name is the same name as the apartments and are next to each other even though the pub and the apartments are not run by the same people.

So clean and fresh and the bed was just so comfortable and so reasonably priced will stay again….. definitely

All the different codes to remember on all the doors , especially apartment door code …. So long to remember

Well presented clean and spacious

Have no negative comments about the property, but it was a bit stressful having to send them ID for everybody who was staying and also sending a deposit

N/A

Weren’t able to stay there