Host & Stay - Feversham House

Was lovely and comfortable, great location to the city centre everything is on your doorstep. Also very easy to find. Kitchen comes well equipped if you’re looking to stay in one night and cook. And has private off street parking. 👍

Wouldn’t mark it down for this but the flat it on the top floor meaning you have to go through multiple doors and a few flights of stairs. Just something to be aware of as I booked this for the Yorkshire Marathon and struggled after 😂 but that’s my fault.

Great location, good price for York, well stocked kitchen, nice bathroom.

The bed was incredibly uncomfortable and the fan was very loud. We were caught out by the small print requiring a deposit then the company kept the money for an unacceptable length of time (2 weeks) and charged an admin fee. In addition the fine print allows them to keep you on the hook for damage for 1 month after checkout. Be careful when booking.

Location was excellent, in close proximity to York centre, also to supermarket. On site parking was a real bonus.

The cleanliness and management of the apartment was poor. On arrival Wifi was not working, after checking the plug had become disconnected from the extension lead under the dining table. The shower room/toilet floor was not clean as there were hairs by the shower tray (see photo). The toilet seat was loose, presenting a hazard to use if not careful when sitting. All window frames exhibited black mould on horizontal bars, a potential health risk for some, indicating no routine cleaning at changeover (see photo). There were two property handbooks, both different, why? One said all appliance manuals are in the handbook (singular) - they were not; only some. One of the most useful - operation of the oven - was found, after being needed, in one of the kitchen drawers! There were no oven proof dishes for use in the main oven or microwave - only a tin roasting pan and 3 oven trays were provided. There was no provision made in the apartment kitchen for storing recyclables prior to leaving and placing in outside storage bins as instructed in the manual? just one kitchen bin, lined with a black plastic sack, was provided for general waste. Only one medium sized frying pan, non-stick type, was provided but food stuck - needed replacing. A minor issue, perhaps, but a couple of egg cups would have been useful. On vacating the apartment to place the recyclable waste in the bins provided outside, two of these were full to overflowing! Some waste was strewn on the ground.

The location is the only positive thing we can say about this property.

Feversham House and this apartment are in urgent need of attention. There is a terrible smell as soon as you enter the communal area. The carpets are old and dirty, should have been replaced years ago. The walls also need painted, a refurbishment is required to bring the communal areas up to an acceptable standard. When you arrive at the apartment door the carpet has two big stains ( previously mentioned in a review ) nothing has been done about it. When we opened the door, which is well worn and needs attention, we were hit with an obnoxious smell. This was coming from the bathroom. There is a major problem with the drain ( previously mentioned in a review) nothing has been done about it. During our two day stay, we felt sick every time we used the toilet. The pan has a stain that doesn’t flush away and there was a spider on the wall. Quite frankly disgusting. The bedroom was another disaster, the mirror wardrobe has a huge crack in it , from top to bottom ( previously mentioned in a review but nothing done about it ) This was dangerous and a H&S issue. On the other side it had stuff in it, blocking the Fire exit, again a serious H&S issue. This is a danger to life and this apartment shouldn’t be allowed to advertise on booking dot com. We had to remove the bedroom rug during our stay, quite frankly, is was dirty, disgusting and should have been replaced years ago. There was no attention to detail in the apartment, a bar code on the toilet seat, a new clock, in the kitchen at the wrong time and the old one lying next to it. My wife and I hosted an apartment in Spain for 20 years, so we know the proper way to manage an apartment. I had read the reviews beforehand and was slightly concerned about some of them. I asked, Charlie ( the person who manages the apartment) if complaints were attended to before the next guests arrived? I was assured this would be done. None of them were, Charlie tells lies and is disingenuous.

Location perfect: car parking perfect: kitchen crockery and utensils great; great supermarket close by and very quiet.

Poor welcome pack; yale lock not functioning, which made it difficult using other key to lock door as nothing to pull on towards; cracked mirror wardrobe which has been referred to in previous reviews; didn't want to use that side of wardrobe as felt unsafe; corridor could be better cleaned and stains right outside door on carpet; bathroom could be be cleaned better

Great location, close to the city walls and York Minster. Loads of places to eat and drink etc. Also close to a supermarket, should you have wanted to use the kitchen facilities.

The parking space is tiny, with cars either side and all within the lines it was almost impossible to get in and out the doors. I have a medium sized car, if anyone had a Range Rover etc, no chance. The damage policy and insurance is out of step with the rest of the market, I understand that some idiots do leave properties in a mess, but we always clean up and leave them tidy, so to be charged £25 for just 3 days regardless does make me think twice about using Host & Stay. (The alternative of paying £250 returnable deposit minus £10 admin fee, is also pretty un-palatable and with other reviews saying it took more than 14 days to be returned and needed chasing, also puts me off). Just add it to the basic cost and do away with this disingenuous process. The standard of the apartment was not the best, cobwebs in the bathroom, a broken mirror/wardrobe door that seems to have been like this for weeks according to other reviews. And the bathroom had a constant smell of drains, despite being on the second floor. Also worth noting there is no lift, so be prepared o carry your bags up two flights of stairs, normally not a problem but I twisted my ankle on the one of Yorks cobbled streets and it being a very hot few days, Id have appreciated a lift. But its an old building and I appreciate you cant just pop one in over a weekend!