Host & Stay - Princess Place Townhouse

After booking and paying for the stay I received an email asking for either £25 non returnable (Mandatory) insurance or £250 bond which was fully refundable? (less the £10 admin fee which is not mentioned on the site) I don't like the way this was done, they should be upfront and add the fees to the booking fee so travellers know what they are paying for, or mention it in the booking page write up.

Loved it all house,location,the Wi-Fi,the whole 3 story’s to our selves.

Free beer ,gin and wine

Clean comfortable location

None of the little extras like tea coffee washing up liquid 1 very small loo roll didn’t get info were it was so couldn’t find it round the back. I’m disabled wouldn’t let me in early I think 4 is late check in then took over 2 hours to get the owner to put the heating on it was cold.

Location is ideal for walking into town, can park the car outside the property which is also a bonus. Have stayed here before so would definitely return again and recommend to others. House is clean and cosy, well decorated throughout and homely so you feel like you can really relax there. Bedrooms are big and airy with plenty of storage space and beds are comfy. Shower is lovely as well. Nice big kitchen with a table for 6 and plenty of plates, mugs, cutlery, etc with dishwasher to use and full size fridge/freezer, a real home from home. Especially love the gothic bat hanging outside the kitchen window - went to a few shops round Whitby to see if I could buy one, but couldn't get one. Overall, a really nice house, perfect for couples and families alike.

Nothing to do with the house but had an issue getting the key code for the lock box : had to phone on the day as no info had been emailed. Said the code hadn't been sent as no damage deposit had been paid. This had been paid over the phone 2 months before but because the email link hadn't been used, they had no record of it (I had an email confirmation the day I'd paid it). Felt like we'd been held to ransom a little bit to be honest. Oven needs a service as it doesn't work properly. When turned off, it is on No 2 instead of '0' and only worked at full flame too. I did leave a note on chalk board in kitchen. Knives need sharpening (silly thing but when you're trying to cut carrots, a sharp knife helps.

Location is very good

Facilities like toiletries and towels were provided but they were used. The bin and nearby area was not cleaned. Bedsheets were not been changed Kitchen cleaning products were inadequate which was frustrating

Location and cleanliness

The extremely noisy and inconsiderate neighbours in adjoining accommodation

Good location clean and comfortable 👌,

Weather on Tuesday otherwise 😌

Extremely clean and well equipped. Fantastic location

Location was good

Cold. Had to spend £50 for three nights on logs as central heating was set too cold to get the property warm irrespective of thermostat. Also because boiler set to such low temp, warm tepid water was only available in the shower. Also, cheap mattress used, so beds uncomfy. Cheap bed frames also cheap so noisy springs when moving at night.