Grosvenor house

It was clean and warm, and the woman who showed us up was friendly.

We got a call on the way asking when we would be there - the original instructions asked us to ring 30 mins out. We rang then, were told to ring again when we got there, we did and no-one answered the call when we were on the doorstep. The pictures on Booking.com were of several different rooms - there was no table and chairs to eat food off, it was a cramped room on the 4th floor which we were not told about. "No Lift" doesn't mean anything (Cardiff market for instance has a lift to the first floor), there was no honesty about the floor it was on. My husband has severe breathing difficulties, had we have known it was 4th floor we would not have booked. No plug in the sink - and when one was left, it didn't fit. Also the bath was not suitable for use as a shower because it was very slippery, a rubber mat would have helped. The electric radiator ticked loudly overnight. Having booked through Booking.com they were not interested in sorting anything out - as they ought to have done.

Room has everything you need and very clean. Also a nice building, tidy and clean interiors. Very quiet place to rest. Not far from the town center, around 20 minutes walk.

Mattress bit too soft, toilet a bit dark and shower head pressure not good enough.

It was clean

TV didn't work- very bad signal No mention of being up 5 flights of stairs - was a problem for my son

the location.

59 steps to reach the door. inadequate cooking and eating equipment (only one fork). no upright chair

Location

The place was cold. Asked for a duvet as the one we had was too thin. Was told they would be over but nothing done. No cleaning and clean towels for second day stay. No tea coffee or milk supplied. Very disappointed and very expensive for what we had.