InnPisaRentals - Keith Haring's Apartment

Great location and spacious apartment

Could have been a bit cleaner and facilities a bit more modern.

It was spacious for 4 adults and 4 kids.

Washroom door was not working or not locking properly

We were 2 families, did stay here for 3 nights couple of weeks ago. There were few good aspects about this place, but all of them were undermined by the an issue we faced which made our overall experience of stay at this place very ordinary. The morning of our day 2 (We had checked in very late night on day 1), one of the bathrooms was completely clogged, making both shower and toilet unusable, forcing all of us to use the other bathroom. While this was unfortunate incident, the manner in which this issue was handled needs some definite improvement, as there was neither an accountability, nor empathy shown to be in customer's shoes. We were hoping for either of the 2 options to solve this -> a) have the issue fixed on priority or b) provide us with an alternate accommodation. We had initially reached out to the support staff to get the issue fixed - who was ok and quick to respond, did get housekeeping and a technician, while we were out during the day 2 and day 3.. However, the problem never got resolved until our check out. When we took this to the main host/supervisor, she passed the buck, asking us to connect with Booking.com and find an accommodation ourselves. To make things worse, we were also blamed for creating the issue... This is where I would urge Booking.com to look into this matter, have a better process in place, to gather point of views of the host and guest... to ensure these matters are handled professionally and do not allow a given party to take the other for a ride by drawing hasty conclusions!