London Luxury 2Bedrooms, Reception, Garden, Apartment

The location and facilities.

One bedroom didn't have dustbin. And the air-cleaner above the stove didn't work or I didn't know how to operete it. And I didn't want to bother the owner about that issue.

Comfy beds

Floor was dirty, towels were wet.

Clean nice landlord

Because l live on the first floor,I like them all

Cleaner was very helpful

Area was a little intimidating at night

The ambience, customer service, availability of staff to assist at every issue was impeccable from when I booked the apartment till we left. I also liked the location, the coziness of space and the facilities. Everything worked perfectly

The main room didn't heat at all, as well as the sitting room so we had to cramp ourselves in the entrance room. The team tried to resolve this and even sent their service staff but it wasnt solved till we left. Other than that, it was a very pleasant stay. My family enjoyed your hospitapility and warmth

host response to all quires

extremly bad toilet, no mirror in toilet, so congested bed settings like for army recruits

The fact we could stay together in one place as a family. The appliances worked.

Property right next to A12 and Redbridge roundabout, this was not in details. Broken toilet seat, towels provided weren't clean and had several holes in them. Laminate flooring loose and moved under our feet, a trip hazard. No mirror in bathroom. Broken fan in bedroom, ironing board very unstable when trying to use it. Clock on wall not working- a minor irritation. Outside in the garden the plastic rattan table had a huge hole in it, the glass top was so dirty I could write my name in the murk. Despite a sign saying "NO SMOKING" and none of us do smoke. On the table was a barrel ashtray full of cigarette butts and chewing gum. I have taken lots of photographs to evidence all of this. We also telephoned the owner of property about all of these problems and they promised to send someone over....we are still waiting!!!