KNYSNA Breakwaters Haven

Nothing

I went on a business trip for 2 weeks and visited some of the most beautiful places during my trip. Knysna was my last stop and was suppose to be the highlight of my stay....but alas! Firstly, the photos on the website is very misleading! Yes, it was not sea facing, but I didn't travel all that way just to stay in someones back yard. Believe me, the photos taken of the unit is nothing like the actual unit. Secondly and worst of all is the chemical smell in the place. As I entered, my breath was knocked away by the smell. I immediately opened all the windows and doors, but after 30mins I realised that the smell was not going to leave. I then tried calling the agent multiple times, but could not reach her. My chest started closing up and I knew I would not be able to stay there. I then climbed in my car and drove to No8 Dassau road where forms are left to book into Pezula - I met there with a Mike earlier when I collected forms. He was not there and I called him on his phone to ask whether he knows how I can get hold of Linda, the agent. He said he will try as well. I then went back to the unit and decided to book out as I could not get hold of her and it was dark and I had to find alternative accommodation. I then called around and drove for about an hour before I found something else. Only after I found alternative accommodation, she called me and said she could have found something else for me....but if only she answered her phone it would have been great!!! But she just replied that her phone was on charge. Worst client service and worst agent ever!!! She proceeded to keep on messaging me to state her side and to deflect taking responsibility. I doubt whether she actually climbed in the car and smelled the place. And I doubt whether she is a person that would admit that it was not habitable - she deflects taking responsibility! I eventually had to block her on my phone. She ruined my first experience in Knysna!

Everything was great, self catering facilities of the accommodation was great enough equipment to cook or braai. The location is so peaceful. Next time I'll be booking the 2 bedroom with Seaview unit. Luckily we could view this unit as it was vacant during our stay. The Housekeeping Lady was extremely warm and welcoming and explained the facilities in the room well. One tip, documents that need to be completed prior to arrival don't always push through via booking.com so best to make contact with the host to get documents sent directly to you.

Everything was great.

The way i was treated at the gate was not like a guest. They mail me documents to my fone at the gate to fill out where i do not had a printer to print it.. it was terrible. I had to stand for an hour outside the gate.

The Cleanless of the room.

The hot water was not hot.

The whole Estate was beautiful and the beautiful sea viw

The pictures on the website, must indicate the exact apartment Nd not the full house, it was advertised as full house, swimming pool, room, wi-fi, the swimming pool was not accessible.Security should have forms available, I booked online had no printer to print forms, staff at the Hotel was very helpful and friendly they printed the form for us. If security was trained they could have assisted us instead of driving to the hotel.

Decor was beautiful and the pathway to the beach.

We were very disappointed with the lack of attention to safety and comfort. The open shower has a design flaw resulting in the entire floor being soaking wet. The bathroom door has mould at the bottom and every time the door is closed and opened again, the floor is wet & slippery again and very dangerous. We booked 2 units and both had this problem. No attempt was made to inform us of the loadshedding schedule and only a rechargeable LED lamp was made available. There is no mobile signal and during loadshedding the wifi is also not available. First prize wouldn't been informing us in advance that no alternative (e.g. Solar or inverter) is available during loadshedding. During booking it was compulsory to pay a R150 "cleaning fee" and when I asked on our 1st day at what time cleaning will take place I was informed that it's for when we depart. This should've been included in the price. Parking bays should be allocated and clearly marked. On our 2nd night another vehicle occupied both parking spaces allocated to us. The wifi in the Rockpool unit wasn't working. Between the 2 units we booked we only had 1 braai thong and very limited utensil in general.