Janelas Verdes - Peaceful Views

Honestly, not much. The only relatively positive thing was that the check-in eventually happened, despite the unexpected complications. The host also provided a docs with information that was of good use.

I was moved to a completely different apartment over 5 km away from the one I originally booked — one of the main reasons I chose the original flat was because of its location, so this last-minute change was incredibly inconvenient. When I arrived at the new flat (even later than expected), there was a woman inside showing the apartment to a potential buyer, which made me feel extremely uncomfortable and unwelcome. The apartment was poorly maintained: There was no brush or detergent to clean the dishes. The bathroom door didn’t work properly. The bidet was loose and partially falling apart. Worst of all, I found three cockroaches in the apartment after only one day. Overall, this was a deeply disappointing experience and not at all what I expected when booking through a platform like Booking.com. I do not recommend this listing and believe a refund is more than justified given the poor conditions and lack of communication

Internal cleanliness of the building whilst the Apartment was properly cleaned

We could not stay at this property due to the fact that the communal entrance was so dirty and dark- it was a health and safety risk. The property agent took no responsibility and said it was nothing to do with them. However we could not reach the top floor apartment without a torch and on our hands and knees as there was no banister or lighting. Unbelievable!!!!

They refused to give us a refund and we had to pay to stay in a hotel nearby. Very upsetting

The apartment was clean and lovely, exactly like the pictures. The little terrasse has sun all day and the neighbourhood is peaceful. The apartment is well furnished in terms of appliances for everyday living, the bed is comfortable and there is a space heater- though don’t put it on max or you’ll blow the electrical panel ! Within walking distance are several little shops to buy food, as well as cafes and a friendly and welcoming pizzeria- la Camionetta. The property is an easy 714 bus ride or 20 to 30 minutes walk to TimeOut Market and Cais do Sodre metro and train station.

The common area, the stairway, was dirty, unkept and dark - we used our phone lights each time. The stairway smelled of old plaster. Some apartments are clearly vacant and either locked up for renovations or abandoned. This, plus the fact that it was unclear if anyone else lives in the building, did not promote a sense of security or safety, though we had no issues and the door lock is secure and there is camera surveillance at the apartment door. There are a couple of small issues in the apartment that require attention: batteries changed for the clock, kitchen faucet needs fixing as does the patio door handle.

The apartment is beautiful! Everything was perfect, location was good for me as it was not so far from city center and from Lisbon Congress Center.

You have to be careful about the steep and narrow stairs to aparment. Climbing them with the large suitcase can be difficult.

Nothing

I have to say, this apartment is absolutely indecent and, in my opinion, not even fit for habitation according to basic health standards. I’m seriously considering requesting a refund from Booking.com. Do yourself a favor and stay far away from this place. The shower doesn’t work, the stairs leading to the apartment are covered in mold, and the lighting is so poor that it’s dangerous to even go up the stairs. The whole place has an unbearable stench. I’m seriously considering reporting the owner to the authorities.

Looks just like the pictures, very cozy.

The property has a good layout and the balcony is spacious. It is well equipped, you have everything you need.

The staircase up to the apartment was not in a good shape. It was humid, looked like a construction work.. The apartment is nice but it the furniture and decoration seemed a bit “cheap”. Overall okay, but not the most cosy place.

The apartment is lovely and has everything one needs for a few days (as long as you dont mind drinking from plastic glasses!). The location is good too.

The plastic wine glasses... Also, this is the first place I have stayed in the last two months of travel, where I feel I paid too much for the accommodation. There was nothing overtly wrong, I just feel like it was very expensive for what it was.

The roof terrace was excellent - lovely to sit out in the morning and evening. Unfortunately we couldn’t use it in the day as the awning was broken and it was too hot to sit without shade. The bed was comfortable and it was quiet at night.

The entrance to the property was is bad condition. The walls were damp and the paint was flaking off. It was also very dark. There were some small battery lights on the walls but these are not bright enough to clearly see which was not ideal on the narrow staircase. We thought the flat was really lovely but clearly a little run down. We were disappointed by the provisions in the kitchen - only 2 plastic wine glasses and only 3 coffee pods provided for 2 of us for a 3 day stay.