Apartments Heart of Madrid

La ubicación

No tiene aire acondicionado, no incluye sábanas ni toallas(se paga aparte), tienes que dar una fianza de 150€, bastante deteriorado la habitación en general, cama muy ruidosa, cucarachas, mucho ruido de los vecinos, bastante mal en general

Good location

Lights in the kitchen and bathroom weren't working; we asked for them to be fixed but nothing. The place is in front of a bar so it gets really loud at night, lots of hidden fees for check in hours, if you don't throw out the garbage etc etc

Me gusto la zona, el apartamento las fotos no tienen nada que ver con la realidad, no eran sabanas eran fundas de nordico, no volveria

Nada

El barrio es cultural, el mueble era muy cómodo para descansar, el único problema fueron mas escaleras para la cama.

Las escaleras para la cama, es muy empinada

Nada, todo mal, las fotos engañan mucho, la entrada da miedo.

Todo mal. Las fotos engañan, la entrada al recinto da miedo, el olor es malo, mucho ruido. No lo recomiendo para nada

Muy lindo y cómodo con buena ubicación

The location was good but other than that nothing

The apartment was dirty, the air conditioning did not work, and there was a lot of noise at night from constant banging sounds coming from somewhere in the building. The sofa, chair, and cushions were in very poor condition and felt unhygienic. They charge an extra €20 for bed linen and towels, yet do not seem concerned about providing furniture and cushions that look like they have not been properly cleaned in years. The bed was located on a loft level and was quite uncomfortable. The worst issue was the air conditioning. It simply did not work, making the apartment extremely humid and unpleasant. Overall, I would not recommend this place at all. For the price they charge, they should at least invest in basic maintenance and give the property a proper refresh.

Nothing

Terrible neighborhood, dangerous neighbors, not even a kettle, windows should always be kept because all the time someone is walking and looking at the bottom, the door is weak, it smells

Nothing at all. It was a traumatic experience from the start.

The host was extremely rude and unprofessional. She demanded a cash deposit and extra fees for bedsheets that were not clearly mandatory. Since I didn't expect to pay €150 in cash on arrival and didn't have enough physical cash on me, she exploited my situation. She threatened to deny us entry, and since we were so tired and hot and we had nowhere else to go, I was forced to let her take a photo of my credit card and CVV code just to avoid being left on the street in the heat. This was pure extortion. Furthermore, the apartment was in terrible condition: infested with insects, no cooling, and the bathroom floods completely. Constant noise from neighbors made it impossible to sleep. A total nightmare and a severe security breach.