Great apartment with excellent location (Calle Fuencarral/Gran Via/Chueca)

Great apartment in the shopping mall and close by public transport. There was a lift to the fourth floor, so only two stairs on the way in. Easy communication with host and we were allowed to check in early, which was really helpful since we had our bags with us, as well as leaving our bags until our flight in the afternoon after we checked out. Really spacious with full range of kitchen equipment, full size fridge and freezer. You can definitely buy groceries and cook at home.

Not the host’s fault, but the washing machine was broken (by previous guest) so we had to go to the laundromat. They did tell us before we arrived with the option to book else where but there wasn’t any where else suitable with the short notice. Pillows were very flat so not comfortable for us.

El piso y la ubicación nos encantaron: muy limpio, bien cuidado y en una zona estupenda, ideal para moverse por la ciudad. Además, la comunicación con el anfitrión fue rápida y amable, lo que facilitó mucho la estancia.

Durante la estancia se compartió mi número de teléfono con un técnico para revisar la lavadora, y creo que esa gestión se debe realizar cuando no haya huéspedes. Además, las almohadas podrían ser más cómodas para un mejor descanso.

Tuvimos una experiencia muy desagradable en este alojamiento. La puerta de la lavadora se bloqueó con nuestra ropa dentro, empapada en agua, durante casi tres días. En lugar de ofrecernos una solución inmediata, el propietario nos pidió que nosotros mismos llamáramos a un técnico, lo cual no es nuestra responsabilidad como huéspedes. Finalmente después de dos días, gracias a la intervención de Booking(muy buena por cierto) el propietario envió a una persona (que vive en el mismo alojamiento), pero no hizo nada más que grabar un video para confirmar lo que ya habíamos informado. Durante todo este proceso, fuimos tratados con una actitud grosera y poco empática. Como resultado, perdimos parte de nuestras vacaciones, actividades ya pagadas, tiempo valioso, y además nuestra ropa se dañó. Lo más grave fue el estrés y la falta de tranquilidad durante toda la estancia. Nosotros mismos tuvimos que resolver el problema buscando un técnico en una ciudad que no conocíamos para que arreglara el problema. Este apartamento puede tener buenas valoraciones, pero nuestra experiencia fue muy diferente. No lo recomendaría a nadie que espere atención, responsabilidad y respeto por parte del anfitrión en caso de que surja algún problema.

Świetnie wyposażony apartament Idealna lokalizacja Bardzo kontaktowy, pomocny właściciel Przestrzenne, wygodne mieszkanie

Great location, owner was very communicative and was always available to assist us. Large apartment with everything we needed

Location is simply excellent. Lovely, clean and cause place... Ivan is fantastic host, prompt and accurate...

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Location, location, location. This apartment is on the 4th floor in the heart of Madrid shopping wonderland. There is either the elevator (very tight) or the stairs ( I used them each time.) Large fridge, washing machine. Clean and tidy. Had a comfortable bed. Great kitchen facilities. Air con was fantastic. Situated in the middle of a walkway in the heart of madrid , shops, cafes, restaurants, trains, buses, and supermarkets all walking distance. Felt safe walking around alone.

No reception Taxi/ Uber could not pick up or drop off at the door due to the location being a shopping walkway.

A dream apartment. The best location imaginable. Apartment equipped with everything. quiet Very comfortable bed. Communication with the apartment owner is excellent. In short, thank you very much for everything.

Excellent reception process - we were told which buzzer to use on the intercom outside the door to the apartment building - someone was in the apartment to buzz us in, greet us, show us around and hand over the keys. The aircon in the apartment was excellent (just as well, Madrid was scorching). Though the apartment was just off one of the busiest streets in the area (Calle Fuencarral), it was very quiet - the apartment is in the middle of the block so doesn't pick up any noise from the street. Excellent wee lift from the ground floor to the 4th floor where the apartment is located. Great bars and cafes just 5 minutes away - we drank local craft beer in La Buena Cerveza and enjoyed cheap breakfasts in Bar Sidi and Creperie La Rue.

We couldn't figure out how to work the metal shutters in the apartment but that was only a very, very minor point. Could have done with instructions on what to do with our rubbish, too - as it was, we just filled the waste bin and piled the empty water bottles neatly on the worktop.