The Charming Hendrik Square Apartments

The absolute worst accommodation I have EVER stayed at. Terrible customer service, no refund although there was a water leak, broken appliances, broken toilet seat, no duvet covers, and an overall dirty apartment. -10/10 recommend. It was a truly awful experience to get there after over 24 hours of travel.

The apartment is old and broken, the water was scalding hot, it was impossble to take a shower. Exposed wiring, and sockets, broken appliances, a water leak from the ceiling, dirty, and no duvet covers. Nails and screws sticking out of the floorboards and doors. It broke my sock. Broken window, dirty mirrors. A horrendous entrance to the apartment, that is dirty and unwelcoming. The staircase is extremely narrow and winding. Although the apartment is advertised as a 2nd floor apartment it is actually the 3rd and 4th floor. Only the entrance door is on the second floor. Its almost impossible to bring a large suitcase up the stairs. There war hair from people and other dirt in the bathtub, tiles were popping off, the stove was sticky, there was breadcrumbs from previous guests. The light switches have never been cleaned. They charged me extra at the facility, and refused to give me an invoice for the receipt of the money, which should have been my first flag honestly. They also until this day over 3 weeks later have refused and not provided me with an invoice for the stay. The wifi was unfunctional in the majority of the apartment unless you sat right next to it. The photographs on here do not display the apartment in its current state. They are extremely outdated. Additionally they show imaged from another unit in this building and are misleading. Additionally the service was horrendous, there was no will to help solve the issue in a timely manner, no good communication, no refund, and no invoice although requested multiple times. They worked through their own communication platform that isn't linked to booking.com, which made booking.com helpless in resolving the issue, as they claimed nothing was wrong with the apartment. I even went there multiple times in person, called, emailed, texted, and there was absolutely no courtesy, no understanding of the situation and a 'hand in the air' we can't do anything about this attitude.

Location is nice, the view from the appartment is quite nice (see the only photo I took from the appartment).

Going up or down the stairs with suitcases is a suicide mission. There was only one key for an appartment where you can stay with up to 6 or 8 guests if I remember correctly. (We stayed with 3 and it was already problematic). The bedroom is a sort of attic without any place to walk, at the end of the attic there’s a bathroom with a big bath that could be use as a shower. Could be if it wasn’t for the water either being cold or boiling hot. The beds were alright, but you’ll sleep with four adults in two queen size beds 1 meter apart, so make sure you’re comfortable with that. Also don’t forget sleeping masks, as it is impossble to get it to be anywhere near dark in the appartment. Some of the radiators are permanently on, so it is impossible to properly regulate the temperature.

Spacious place that is in a great location

Warm water didin't work on the first day but after we called them they sent somebody to check the boiler. Was fixed the day we called

La ubicación.

Todo se veía un poco cutre. Desconchones en las paredes, la escalera para subir al alojamiento, los sofás, que no haya TV, distribución de los interruptores de la luz, poca luz durante la noche.... Sensación de poca inversión en el mobiliario.

De boven buren waren luidruchtig tot 3 uur nachts konden amper slapen en ze liepen telkens luidruchtig de trap op en neer dat viel tegen

De locaties was echt geweldig, aan een leuk klein kerstmarktje, waar leuke avonden worden georganiseerd. Sleutel ergens anders halen was wat lastig, maar ging wel heel soepel, snel en hele goede uitgegroeid waar we het appartement kunnen vinden.

Hoge smalle trap, maar dat wisten we al voor de boeking, inrichting is simpel, maar er miste niks. De 3 bedden wat vreemd, 2 bedden stonden boven en 1x 2 persoonsmatras stond beneden rechtop in de woonkamer. Maar wij hadden genoeg aan de 2 bedden boven.

Location

Heating didn’t work, I had to move out in order not to freeze to death. In addition, the windows don’t fully close and you can hear everything happening outside.

La struttura è in pieno centro , facile da raggiungere dalla stazione dei treni o bus. Divisa su 2 piani , giorno e notte. TIpica casa con travi in legno e zone piu moderne.

Credo che non sia stata pulita abbastanza bene , sul pavimento c'erano, tipo coriandoli fluorescenti. Pezzi di palloncino vicino la finestra , muri che han bisogno di una rinfrescata, nonché alcune parti coperte con carta da parati scollata..

Het appartement ligt in een prachtig historisch pand op een mooie plek in het centrum.

Het allerbelangrijkste is dat de douche niet goed functioneerde, waardoor we het hele weekend niet hebben kunnen douchen. Het water werd na 15 seconden gloeiend heet, en dat konden we niet kouder krijgen. Ik heb app-contact gehad met de contactpersoon, maar dat verliep heel erg moeizaam. Ik vermoed dat ze op mijn verzoek weliswaar zaterdag binnen zijn geweest (wij waren toen weg), maar ze hebben geen terugkoppeling gegeven en de douche was niet gemaakt. Daarna hebben ze niet meer gereageerd op mijn appjes. Ik ben heel erg teleurgesteld: er kan altijd iets kapot gaan/zijn, maar met name een essentiële voorziening als de douche en daarover de belabberde communicatie zorgen voor een slechte ervaring. Ik wil graag weten wat ik moet doen om een deel van mijn geld terug te krijgen.