The Raspberry Garden Luxury Hotel & Suites

Its a beautifull apartment. The check in was easy as you get a code and can enter the appartment without the need to go to the counter first. The place was roomy, had fully equipped kitchen. It even included some small accesorries like olive oil, coffie, salt... Th has a washing and drying machine as well as dishwasher. The kids loved that the appartment had access to Disney+ chanel. It also included some cupons for Freeman stuff.

Although, it is written in description that they have a pool, there is no pool at the property. All you get is a one free ticket for one person to nearby water park, which is not the same. I gave 9 as this was a big missinformation. I would rather have it that on booking page it would honesty say no pool. The appartment offers a lot other additional things, there is not need for everything. So 9 instead of 10 is not because they do not have a pool but because it was written in the description that the pool is present and free. Giving one free ticket for family of six is not the same as free pool at the property!

Booking.com website has immediately changed misleading amenites states "breakfase included"to "breakfast" after the complaint.

I reserved a non-refundable two-bedroom suite on July 12th, which stated “breakfast included."But upon checking in on August 3rd, I discovered that breakfast was only included for one person, despite my reservation for six people. The property claimed they informed me via email after the reservation confirmation, I checked back and found that the bottom of the reservation confirmation page stated, "Free meal vouchers for one guest per booking." This is the first time I've encountered this kind of breakfast inclusion notice after completing a non-refundable full payment transaction. There was no specific disclosure of what "breakfast included" meant before payment. After 10:40 checked in, we found the shower water was lukewarm, and the hot water ran out quickly. After two people took showers, there was not enough hot water. Since the third person had already taken a cold shower, and we had another three people waiting to shower, we reported the issue to the property at 11:27 PM. The property claimed, “We have not had any problems with our hot water before so just a precaution to not take long showers on very hot water,” trying to place the error on us. But the reality was different. Only two people had taken hot showers for less than 20 minutes in total (since we had only checked in 45 minutes earlier and didn't have enough time for long showers). The maintainer came to adjust the temperature of the heater at 12:09 AM, 42 minutes after I reported the issue. Obviously, the heater was inadequate for six people to shower. I checked the reviews on Booking.com and found that I was not the only one with this problem; other people also mentioned. Additionally, after paying all the taxes and fees through Booking.com, Raspberry Garden unexpectedly requested an additional $12.01 for the hotel city tax before they would provide the door code without prior notice before the reservation.

Love the comfortable space and fun decor

location was great, breakfast didn't apply.

nothing, it was a great location and establishment