Newly Refurbished 3 Bed 2.5 Bath House in Staines

It was close to the train and bus stations, and shops were nearby. It was reasonably comfortable for a short stay and was warm.

Having been told we needed to pay a £250 deposit in cash on arrival we received an email the day before travelling requesting a bank transfer or access to the property would be denied. We quoted the terms and conditions and were told we could pay in cash. On arrival there was no one at the property although we were slightly early. On calling we were given a keybox number and had to ask how to pay the deposit. The owner said he would see if his wife was nearby. No one appeared but when we looked out of the back gate for the parking space she appeared out of a door in the garden from the garage, which appeared to have been converted to an office. We paid the deposit which was returned almost straight away! The decoration was a little tired for a "newly refurbished" property. The L shaped sofa obstructed the door to the living room and the all glass coffee table was a hazard. We all had bruises from knocking into it. There were no operating instructions eg for switching on the oven. The oven tray, and oven itself, were greasy and could not be cleaned as there was no washing up liquid, cleaning cloths, tea towels or any other cleaning materials. There was plenty of crockery but limited cutlery and utensils and no cooking dishes. The handle on the frying pan was very loose making it dangerous. The garden was untended and overgrown with a badly leaking downpipe.