Historic Village, Rare Find, Amazing Views

Clean tidy nice position

Couldn’t get into the property tried to ring the host no one replied instructions were not clear at all code was also Wong had only 3 hours sleep

Nothing! We were told the day before that there was a flight of stairs. After expressly telling them I was wheelchair bound. They chalked it up to a clerical error. They asked me to get Booking Com to give me a refund. I have requested this but have heard nothing. We were high and dry thousands of miles from home without accommodation. It was truly disconcerting. A stress most certainly not welcome.

N/A

Beautiful place, fantastic scenery, wonderful places to eat & Drink - lovely walks, great shops friendly staff everywhere

All good

Good location.

- check in wasn’t flexible and very late at 4pm - uncomfortable sofa - thin small towels - no blind in main bathroom

The apartment is lovely with spacious space, well-equipped kitchen. We can find everything we need and the staff is super friendly and very responsive for our needs. The location is great, and it's walking distance to restaurant, bar and supermarket. The heating inside is great and welcome us home when we returned from snowy weather in February. :)

Since we traveled for a work trip, one of colleagues slept on sofa bed in the living room. He finds the sofa bed isn't that comfortable because half of space seems not to be very stable.

The location is perfect for exploring Ballater and surrounding areas. Once the heaters all kicked in, it was a cosy apartment.

Little effort has been put in to this flat to be classed as a holiday apartment. There was no handbook for the property, despite me receiving a welcome email stating there would be further information in this. No wifi password given, however we had the sense to get it from the router. When I emailed owner to ask, I was given a network name that didn't exist in my search. The main bathroom has a velux window with no blind and the shower in the bath is in front of it, the bath being quite high up could lead to some raised eyebrows if anyone can see in. The kitchen was adequetly equipped, however the fridge had crumbs in it and there was a wine glass that had clearly not been washed in the cupboard. The living room was adequate, but has no view so don't expect one. The master bedroom at the back of the property has a small double bed and an en suite. The biggest issue we had was with this en suite, it reeked of dampness and old stale smoke at the same time. The floor was wet under the tiles and when you steppped on a join you got wet socks. The smell was awful, we did not use the en suite at all due to this. It also meant the master bedroom had the same smell and had we realised sooner we should have slept in the second bedroom. The second bedroom is advertised as having a king bed, it doesn't, it has a double bed. The photos of a large white bed are incorrect, it is a metal bed frame. The view out the second bedroom is more pleasant, looking in towards the town. There is spare bedding & towels in a cupboard, these have just been dumped in a box, not properly folded or ironed and gives the impression that the host doesn't really care about their guests. Overall it gave an impression of staying in someone else's apartment, it's not fit to be called a holiday apartment. I'd expect more effort to be put in, little touches such as a pint of milk in the fridge on arrival or information on local eateries and shops.

We were able to use the underground car-park during snowy/icy conditions which saved having to de-ice the car. Close to the interesting walks around Balmoral. Excellent warm heaters and plenty of hot water. The town is very pleasant and only a few minutes walk into it.

Bath was an awkward shape - taps at wrong end, but the shower was very good.