Glück am See - Apartment mit Seezugang

Location is so good

It is not clean. There is so much hair on towels. Photos are not real; you dont see the lake from window.

The rooms are good and the toilet is big. There's a kitchen where you can cook also. The staff number provided as help is helpful too.

That they didn't provide a refund when I told them we will only stay 2 nights.

Apartment surprisingly huge and perfect

All exceeded my expectations

Good value for money, good facilities and good location

The shower pressure wasn’t amazing

Staff onsite was very polite and patient She had amazing social skills and was very calm even under extreme pressures and stressful situations.

Owner of the property was extremely rude and was yelling over the phone to both me and her staff At one point, when I told the lady on the phone to give me a minute so I can speak to explain the issue, she hung up on me. Owner threatened to deduct money off my card because they now have my credit card details AFTER kicking me and my family off the property at 8pm I had to call the police to come and resolve the matter because owner simply refused to have a conversation with me Issue: according to booking.com, I had already paid the full amount (I have receipts of payment in booking.com and bank statements). According to owner, I had not paid the full amount. I was travelling with sick parents (moms a cancer patient and dad is a stroke patient) who were so excited to travel to Hallstatt, only for us to be kicked off the property with nowhere to go at 8pm. Extremely disappointing experience. Was so tired from travelling to Hallstatt and after that having to deal with a screaming and uncontrollable owner, the police and being threatened with taking more of my money after getting kicked off. Ridiculous.