SAV Apartments Regent Leicester

10/10

10/10

Hi. Very good on site staff when my key stopped working and I was trapped inside. A quick response.

Ratings would have been higher but, during my stay; I asked for a price to extend my stay & when I got around to it, I was then quoted was $100 higher. This was disappointing as I would have appreciated notice of the possible price change meaning I could have then made a decision.

everything was fine except for the customer service.

went to stay in this apartment which was fine until the customer service representative said they did not find the key when they checked out. I did not have the key when I checked in and everything was unlocked so I thought it was standard. however they blamed it on me and told me I should’ve known. how should I have known when the apartment was handed it to me that way? still trying to put the blame on me when they already found the key and did not want to admit their mistake of not giving us the key!

It’s a beautiful preserved building, centrally placed in leicester. I had to work around area but had a family which worked out well. It’s pretty specious and clean with most amenities there. Staff is approachable on what’s app & do take your instructions and message back. On the whole brilliant place will qualify for an excellent with few changes.

Car parking charges to park in the building works differently in the service book and on line. Also there is 24 hours charge even in the check out day!.I feel it’s overlapping payments from the guests! Wi fi keeps on dropping in the middle of meeting. Hand towels and kitchen towels were not provided & it say luxurious on ad! The shower with single bedrooms , first on the left leaks cold water from the unit while taking shower. This is a suggestion to update kettle toaster & microwave. They were working but doesn’t fit in the description.