No18 Nursery Convent

The keys were in a lock box. Booking.com give the 4 digit code and this did not work. An hour later and after going through my emails, I saw a new code from the host which got us into the apartment. It would probably be best for booking.com NOT to give this upfront as it actually comes from the host a couple of days prior. Apartment was lovely. Had everything we needed and extras. Ironing board, iron, tea towel, washing up liquid, salt etc. All those little extra things were thought about and much needed. Apartment was clean and tidy. Very large and comfortable.

There really was nothing that we didn't like.

Spacious and tidy. The location was great

It was a bit pricey

The keys were in a box and easy to find and collect

The heating and hot water didn't work in the property, so the apartment didn't meet the expectations of the rental. We did message the owners or maintenance team - they did respond however, they were not quick to resolve the problem and as we were only there for one night, it left me and my children in quite a predicament. The kitchen light was also flickering constantly and it really felt like this property had not had a proper check before renting on booking.com. I have made complaints to the management team of the property, who were apologetic; however, this property did not meet the required expectations of a rented property. The only compensation offered was a 20% off our next visit which, unfortunately when you have children, it isn't a risk I would be willing to take again and also I don't really travel to Mansfield often. They are reluctant to take responsibility and offer full refund. I think this shows the type of company managing this let. A shame as it does have opportunity but to take responsibility when things go wrong makes a huge difference.

Bon équipement Confort salon Cuisine bien équipée Chambres avec lits confortables Situation excellente dans la ville Calme et proximité parc

Salle de bain avec vieux équipements Pas de douche , mais vieille baignoire Aucune tablette au dessus de la vasque Aucun crochet pour vêtements Aucun porte serviette au mur Hotte cuisine en panne Parking réservé au 18 squatté la nuit du samedi 26/10

A few tea bags / coffee on arrival

Like everything

There was not bath mat because the bath was slippy

Great location for Carr Bank Wedding venue. Lots of space for the family