Paula Bela by Garvetur

Aseo escaso. Jabón insuficiente para la estancia, no habían minidósis de champú, ni secador de cabello.

Su ubicación

Que estaba sucio y te quitan un depósito de entrada de 400 euros

Location

Staff was absolutely terrible! We are 4 families and in past few years returning customers. The accommodation is not great but we don’t really spend much time inside. Furniture very dated, sometimes broken, not exactly clean, broken shower with water coming out boiling, freezing, boiling, freezing ( quite dangerous). Anyway we can deal with that as we like the location however the way we got treated this year was absolutely disgusting. Last year they already tried some kind of trick with keys but this year they topped it up! 2 days after check out we received a picture with a tv on it and the top corner (plastic bit) was chipped off. It escalated into tv not working, they need to buy a new one and we are not going to get our €400 deposit back. The picture didn’t prove the date, location, they couldn’t prove that it was us! However we got told that we need to prove that it wasn’t us! We never touched the tv, never even switched it on , remote control was broken with rusty batteries anyway. Big argument with the office so we had to involve booking.com. After that we got our deposit back! I can not believe that they would do something like that to their loyal customers!!!! As we don’t know what to expect from them in future unfortunately we are never coming back again….

Unfortunately we will not be returning to the property again although we were returning customers for the last 4 years. The behaviour of the agency which runs the properties is unacceptable. Each year they come up with something and try to blame their loyal customers for something they didn’t do. This year they didn’t want to return the deposit to my sister and tried to say that she broke the tv although she never even switched it on. Flats are run down, broken furniture, problems with water supply etc. they give you 2 hours window when you can check in for free but if you come at 5pm, property is not ready for another 1.5 hours. That’s not a nice way to start your holiday.waiting in front of their office.we like the location but that’s about it.