Studio ALBERT Interlaken

Location was superb - a very easy walk from Interlaken West train station and was easy to locate. A lot of restaurants around. It was an amazing area. We can probably book again , comfortable for 2 people.

The communication with the host can definitely be improved. I had repeatedly communicated our arrival time but the keys were still not available in the key lock box. I had to take a long time figuring out how to get in touch with the host. We had to haul our luggage to a restaurant to have lunch while waiting for a response from the host. The bunk bed is not comfortable to sleep on. We had to ask for more pillows but got no response from host until check out.

House is comfort and clean.

The house has one broken chair made us fall down, I contacted the hotel about this accident but they reply the messages extremely slow. Moreover they didn’t apologize for it so they made us feel uncomfortable.

The apartment and facilities were excellent. Location was great too. Simple instructions to follow.

The entrance outside was surrounded by people smoking. So we had to plan to leave early and come late.

Location was great.

The fan did not work and there no instruction on how to use the heater