Llys Celyn - Holly Farm

Nothing, as we didn’t get to stay there.

That we didn’t get to stay there.

Beach view and very spacious apartment

Unfortunately there were a group of young men staying in an adjacent apartment, they were coming and going at all hours of the night and weren't very quiet.

Property was very well presented - stayed a nimber of times before

Basin was very slow draining and blind in the bedroom was broken

We could not access the property. Despite having a confirmation number and PIN Drom booking when we went to pick up the key they told us the reservation had been cancelled. They tried to get us to stay in a less appealing building. We declined. No explanation nothing. Booking.com was NO HELP at all! We found alternate accommodations which were lovely.

Could not stay there. They cancelled our reservation with no explanation.

Limpieza

Colchon

Nothing, as the flat I had booked & paid for my mother - 5 months in advance - was double-booked and unavailable when we arrived.

I booked & paid for the flat in February 2025 to ensure my 90-year old mother had guaranteed accommodation on the ground floor for 3 nights in July, as well as parking for her blue badge. I reserved another flat in the same building to share with a friend, and my sister booked a 3rd flat with her daughter - so a family holiday with us all in the same building. I arrived with my mother to be told they had double-booked her flat and mine, and we were unable to stay, although we had paid! (Breach of contract). The owner moved my friend & me to a completely different building and said my mother could share with us, although the kitchen & sitting room were downstairs in a basement and there was no parking. She tried one night with us, but had to move out as she could not manage the stairs to take her cup of tea from the grim basement to her room on the ground floor; and the shower next to her room kept readjusting itself to scorching hot. When I had been waiting to collect the flat keys at the Four Seasons reception, a woman & her daughter were checking in . The woman said she'd booked a flat, but that someone had rung her to say it was double-booked and moved them to hotel bedrooms. The Four Seasons tried the same trick with my husband & me in January when we'd booked a flat; they said it was double-booked and offered us rooms in the hotel instead (we refused and arranged through Booking.com to move us to a different flat). On another occasion I booked a ground floor two-bedroom flat to ensure my mother could share with my husband & me. I rang ahead to guarantee it would be on the ground floor due to my mother's poor mobility. When we arrived, they had moved us to the first floor! Therefore, it seems the manager regularly overbooks his flats, then moves people around randomly when they arrive. So if you do book & pay, do not assume you'll end up in your reserved flat!

Congratulations to the management team holly farm was double booked they sorted out the problem and I stayed in a lovely house in the outskirts of town thanks again to the lovely lady who fixed the problem with no fuss