Penthouse 3804 - Rooftop Spa, Oceanview, Beach

Place was amazing, clean and tidy. Great view of the sunrise each morning

Only thing we didn't enjoy was the maintenance works going on as there were machinery going non stop from 7am to 3pm every day.

Beautiful comfortable apartment within the pacific Bay resort but privately owned. Lovely grounds and access to pool. Only a few minutes drive into Coffs. The sun deck is huge and spa bath well maintained.

I’ve tried resolving these issues directly with the property, but they have directed everything back to Booking.com. Below is a clear account of what happened and why I am requesting a full refund. 1. Arrival issues & key confusion – We were not told how many keys existed. – Only one key was in te lockbox, so we assumed that was the only key. – When we entered, a second key had been left sitting on the bench with no explanation. – One of my children picked this second key up and went out with my partner. Because we didn’t know there were two keys, I panicked thinking they were stuck downstairs with no way back up and no way to contact me. – This was extremely stressful and completely avoidable with proper instructions. 2. Unsafe staircase and no lighting information – The staircase leading to the spa is steep and unsafe, especially when wet. – We were not told about the separate light switch for the stairs. – Because check-in was at 3pm and it was already getting dark, we had to climb up and down the staircase in low light with wet feet and children. This was dangerous. 3. Spa issues (major health and safety risk) – When we first used the spa, the water changed colour with the different lights, and we noticed brown floating debris in the water. – It was clearly unclean. – I accidentally swallowed some of the water while holding my son and became unwell later that night with diarrhoea. – The next morning, the spa technician was sent out. – He knocked on the door without warning, walked in, went upstairs, and after about 10 minutes said he needed to get a pump. – He returned and spent around 1.5–2 hours pumping out the spa. – When he finished, he commented: “It doesn’t look like a grotty bath anymore.” – This confirms the spa was not clean or safe at check-in. – On top of that, the sign in the apartment said the spa is cleaned every Thursday — our only full day there — which meant our day was interrupted and the spa was unusable anyway. 4.

Beautiful amenities, comfortable and luxurious. Wonderful views. The cupboard being stocked was a bonus. Extremely lovely apartment.

Nothing.

Large rooms

Only 1 set of Keys