Apartment Ray ot Durvo

The apartment is as pictured, except the Christmas decorations. The size of the apartment was what we needed, 2 bathrooms, 2 wc, cute balconies and great view. There was hot water all the time, it was bright and cosy. It had some utensils needed (not extra fully equipped, but you can prepare quick meals easily). Internet available and TV with smart box for those who loves staying home, comfy sofa and big dinning area. Lastly, the host was great! Even though it wasn't comfortable for him to speak in English, he was really helpful, communicative and available when needed. At first, it felt weird that we had to arrange a meeting to take the keys, but it turned out easy and safer, as the host and his colleagues made it.

The apartment is on the last floor of the block of flats (81 steps) no elevator, and it is not mentioned. Although, we knew it because we have read some previous reviews and we decided to proceed to the reservation. But still, it was a bit difficult for the older ones in our small group, especially the first elevation with the suitcase and stuff.

The apartment was nicely decorated and pretty clean. It was on the last floor and the view was very nice. It was fairly close to supermarkets and the city centre which was helpful.

Considering the fact that we had an entire conversation before our arrival about the number of people in our group, it would had been very helpful if we were told that the couch was fit only for people shorter than 150 cm height, which made it uncomfortable for the friends who slept there and were taller than that. The bathroom could use some improvements as well, not to mention the bug we found there. The apartment was on the last floor, with no elevator, which we didn't know beforehand either. The interaction with the manager was very unpleasant for us. We initially booked the entire apartment for 4 people, because we didn't know for sure if the other 2 friends will be joining us. At the time of the booking, we also had the option to book the apartment for 6 people for 156 leva, which was also the case for later dates, we checked. But after the booking of 4, the app told us that the number of people can be increased only if we talk directly to the host, which we did. But they didn't honor the booking price, charging us 24 leva extra, which means 50 leva in total not commissioned by booking.com. The whole amount could be paid only cash, even though there was a card machine at the apartment. When I asked why should we pay 180 leva instead of 156 leva, I've been told that they actually don't book the apartment for 6 people. I sent them a screenshot of a booking page showing that booking for 6 people is possible, for 156 leva. Immediately afterwards, I was told that they will try to cancel our reservation (less than 24 hours before our arrival), because that conversation was "abusive", which I have screenshots of to show that it is not true. Because it wasn't only me, but also 5 other people, and it was only 14 hours before our departure, we weren't left with much choice but to comply, even though we were bothered more about the attitude and the principle than the 24 leva extra.