CasaJacopo

location is excellent for Lucca with a gate to the city 5 minutes away, apartment very clean and well laid out. Underground parking a great bonus.

code access to building and apartment would be much better than having no one available to let you in, having to call and then wait for someone to come to give you keys. 9am check-out is too early, 10am would be more reasonable.

The property was clean

The owners would not allow us into the apartment during the time advertised. Once we had paid we were informed that we could not check in between 1-3 as advertised, but had to come after 3. Completely inflexible and this meant we had to change our plans. The property was incredibly gloomy, barely any natural light. A very strange set up that I only discovered after reading other reviews, the owners did not explain. I awoke one morning to hear what sounded like someone entering the apartment and a man speaking in low tones very close by. It transpired that there is a separate entrance to a room in the apartment which someone uses as an office. This is an internal door and the only thing separating it from the rest of the apartment is a locked door. Quite alarming to wake to these noises!

Really great hosts! Comfortable, spacious and clean rooms. Would definitely recommend!