Luxury Modern Apartment in the heart of Marrakesh.

It was very clean apartment and nice area. Sa’id was very welcoming and always ready to help and answer any questions.

Not applicable

Bathroom ensuite was flooding after bathing every time, fix the bathroom.

Clean big great host

Not allowed visitors

Très belle résidence On se sent en sécurité, dommage que ça soit un peu loin du centre de Marrakech Super piscine, mais dommage, interdiction de se baigner !!! je ne sais pas à quoi elle sert!!!

Interdiction de se baigner à la piscine, je ne sais pas à quoi, il sert!!!

The environment felt safe as it was gated with security. The flat was spacious and the lift and air conditioning worked throughout. The environment was family friendly though far from tourist attractions.

We booked this property based on its advertised “luxury” status, but unfortunately, our experience fell far short of expectations. While the infrastructure was acceptable—spacious apartment, functioning lifts, and consistent air conditioning—the overall service and amenities were deeply disappointing. We had to look for a supermarket within hours of arriving to buy the basic essentials that were missing. Key issues: Service: Very poor. The manager was unresponsive and dismissive. A fitness centre is advertised but is only accessible to permanent residents, not to guests. The manager promised to deliver a special access key but despite multiple requests/endless chasing, he never did. Other requests also fell on deaf ears. Kitchen: Amenities were either poor, broken or missing. We found scratched /broken pans, no serving spoons, no napkins or kitchen towels, extremely cheap cutlery, and faulty sockets/plugs for the toaster and kettle. The cooker was operated using a basic cigarette lighter, which caused minor burns. Bathroom: Supplies were inadequate. We received no shower gel, virtually no shampoo and visibly worn towels. Toilet paper were few and of poor quality, therefore ran out quickly (less than 24 hours). Cleanliness: One of the beds had dirty sheets. We reported this to the manager, who again promised to replace them but never did. Our room lacked a blanket, and while duvets were available, they had no covers. Entertainment & Connectivity: Only one TV was available in the living room, despite stands in the bedrooms. The WiFi was unreliable. It was slow and frequently disconnected. Insects: the apartment was infested with ants as stated in another review and request for ant spray ignored. This property does not meet the standards of a luxury accommodation. The lack of basic amenities, poor management, and misleading advertising make it a regrettable choice. We feel this was a misrepresentation and are considering requesting a refund.