Zimbali Suites 611

Place was idealy located

SERVICE AND ACCESSING THE FACILITYVWAS A PAIN IN THE BUT WE WAITED 2 HOURS OUTSIDE THE PREMISES AND PLACE WAS NIT READY AS PER SCHEDULED TIME

Everything the view from the patio was appealing

None

Only the Beach club lived up to expectations.

Terrible Stay from the 11 Nov - 13 Nov Day 1. - The outside lights were not working, and I was celebrating my birthday with the Guest in the dark. - All we had was a braai light and a poor lit balcony - Hot tub on arrival was half filled with water and the hot tub was troubleshooted before we got there and left open exposed and unsafe with all the electrical exposed and untidy see pic attached. - Paying for a hot tub and we were unable to use it due to it not being filled on night 1. - Kitchen cupboard where all sealed, draws did not open to be able to use any bowls, dishes etc. All we could access in the kitchen was glasses and cutlery thankfully we had packed paper plates. - Aircon did not work in all rooms and the entire unit completely. - Outdoor patio loungers were not set out and ready for us. When I called the gentleman, he advised the cushions were gone for reupholstery so there were no cushions available for us to use and me and my guest have a patio lounger with no cushions. Day 2 – 12 Nov - The letting agent Leisure Letting sent through someone to fill up the bathtub. - Day 2 we were able to use it once off afterwards it lost all its water and emptied out again. The hot tub should not be advertised if the functionality does not work and it is not maintained for guests to use it for the duration.. Paying the kind of money for a hot tub that worked for 15min before water got lost again is unacceptable. - The Maintenance of Zimbali suit advised the aircon specialist would be out and it would be resolved by the time we back from lunch. No surprise we returned, and the entire stay passed aircon still did not work. - One of the ladies staying with us in the unit stepped out and returned to the entrance at 1.am. This really was as pathetic as it gets. They refused to let her in as she was in the uber service.

the View, super clean, the jacuzzi was amazing

I couldn’t find plates

the carpet of the main bedroom smells bad, the lobby/patio chair was broken the tv of the main bedroom wasn't working the wifi wasn't working too but apart from that i enjoyed my stay

The unit was nice and had all we needed

communication was bad