Zimbali Suites 611

Zimbali is always the best

The property and the host, absolutely the worst. We found people sleeping at the property. We stood at reception for almost 2 hours while security was trying to get them out of the property. Everyone claimed not to know how they accessed the property as they were not on the list of visitors for that weekend. I also discovered that my name as the person who booked was removed from the guest list. Unfortunately for them, they forgot to remove my husband’s name, And through him, we were able to access the property. We found this very malicious and intentional as the host tried to justify this the following morning when she eventually came. Just so that this is out there, no one from the agency answered our calls at night even on their emergency line. I discovered in the morning that the calls all go through to the host’s cellphone, Zinhle. So she was clearly ignoring our calls the whole time When they were eventually removed from the property we went in only to find urine on the floors of the two bathrooms. The housekeeping tried to freshen up the room and change the bedding but I discovered that they only turned the sheet upside down and the duvet inside out. The worst service of the worst. Do not ever book this place. Save yourself and your loved ones the misery

Zimbali is a great holiday and relaxation destination. The service is Top Notch and all the Employees will greet and chat. The property and facilities are very clean at all times. We had the English Breakfast at the Poison Bar on Saturday Morning. Well priced and Value for money. The Beach club was were we spent most of our time. Excellent Service, Drink, Food and most of all the Management and Staff.

The 2 Bedroom Suite 611 which I booked was very disappointing. We got in late on Friday Evening and we thought we will just Braai and chill just to find that there was no Gas, The bottle was empty. We called the Agent she referred me to the owner. The Owner said he will sort out the Gas the Next day which was Saturday. The gas bottles were never replaced. Eventually it got too late and had to eventually eat at 10pm. The Braai grid were not washed, it was still black and greasy. The section around the Braai Knobs were so filthy. This porch or balcony was not washed and scrubbed in ages. There was no Braai Tongs. There was no ice tray. The towels on Saturday were not changed and was smelly. The Bed sheets were definitely not changed for I don't know how long. I think for the PRICE I paid, we definitely deserved better. This suite has to be jacked up and I also think I should get a Refund for this bad experience. Please don't Let Out your Apartment just to make that quick Buck because we expect the Quality and Service for what we paying.