One Moorgate View

Well organised, clean and spacious.

Shower went from super hot to freezing with little compromise.

Location was what we needed .

This property was not as described and didn’t reflect the pictures. The sofa bed mattress was stained in many places . The extractor fan clogged with dust . The shower had black mould. The musty smell hit you as you entered due to it being a basement flat. The pictures made it look like a lovely choice but it really was a horrible stay. The manager moved us to a better place and they thought that was all they needed to do however it is not good enough to have an unhygienic property that you move a guest from if they complain - it should be free of stained bedding and clean as a minimum. We had booked a 3 night stay so that we had a base but we had to endure a night before being moved . We did not have time for a move and it really was very disruptive for us . Admittedly the place we were given was better but we would have preferred to stay in one place for the duration. Not well looked after by this company let.

Great location, easy quick drive into town and near my friend who we were visiting. Local shop and takeaway to get food which was handy. We had a problem and the woman I spoke to on the phone was very pleasant, apologetic and helpful.

There was mould on the bedroom wall, which was particularly unfortunate as we had a baby with us. Reported this and was offered to move the next day but the alternative place was not a great location for us and didn’t have parking. We had plans all day so decided moving wasn’t suitable and accepted a partial refund. I felt this should have been more but agreed to disagree. Aside from the mould the place could have been cleaner.

Travelled alone with my 3 kids and felt very safe staying in the flat - great location and decent bakery for a morning coffee just down the road. We had everything we needed and it was spotless on arrival. Travelled by Uber most days which was between £4-5 to the city centre. We would definitely stay again.

The apartment was lovely. Cheaper than a travelodge. Really good value for money. Was a 30min walk to the centre but we don't mind the walk.

Nothing

Perfect lower ground floor flat in york which was ideal for a friends weekend away. Accommodation was basic, but have eveything we needed for a short stay with toilet roll and hand soap, washing up liquid provided.

The standard of cleaning was very poor. The put up bed in the living room was really grubby, with used cutlery and food crumbs found in the mattress, and the sheets stained. We actually had to remove the mattress and shake it outside. The main master bedroom bed was comfortable enough. The noise from the upstairs flat was also pretty loud, with lots of stomping and music playing at around 1am so not ideal if like us you like your sleep. Location wise im glad i had my car to collect my friend from the train station as its a good 20min walk along a busy road from the train station. Certainly doable but with bags and luggage i would recommend a taxi. If however your going to and from out the centre this could get costly. Parking outside the flat was no problem. Access is via a key safe and easy to get in. There was water pouring down from the gutter on one night which flooded the outside porch area, but by morning it had gone. Minor problems. Up the standard of cleaning and the review would have been better.